Message | Description | Recommended action |
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79.XXXX
PRINTER ERROR alternates with To continue turn off then on
The printer detected a critical hardware error.
1Press CANCEL JOB to clear the print job from the printer memory. Turn the printer power off, and then turn the printer power on.
2Try printing a job from a different program. If the job prints, go back to the first program and try printing a different file. (If the message appears only with a certain program or print job, contact the software vendor for assistance.
If the message persists with different programs and print jobs, try these steps.
1 Turn the printer power off.
2 Disconnect all cables to the printer that connect it to the network or computer.
3 Remove all memory DIMMs or
4 Remove all EIO devices from the printer. (See “Installing an HP Jetdirect EIO card” on page 168.)
5 Turn the printer power on.
If the error no longer exists, follow these steps.
1 Install each DIMM and EIO device one at a time, making sure to turn the printer power off and back on as you install each device.
2 Replace a DIMM or EIO device if you determine that it causes the error.
3 Reconnect all cables that connect the printer to the network or computer.
8X.YYYY | The EIO accessory card in slot [X] 1 | Turn the printer power off, and |
EIO ERROR | has encountered a critical error. | then turn the printer power on. |
| 2 | Turn the printer power off, |
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| reseat the EIO accessory in slot |
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| [X], and then turn the printer |
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| power on. |
| 3 | Turn the printer power off, |
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| remove the EIO accessory from |
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| slot [X], install it in a different |
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| EIO slot, and then turn the |
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| printer power on. |
| 4 | Replace the EIO accessory in |
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| slot [X]. |
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96 Chapter 4 Problem solving | ENWW |