Troubleshooting checklist
If the printer is not responding properly, complete the following checklist in order. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.
Make sure that the printer READY If no lights are on, check the power cord connections. Check the
light is on.power switch. Check the power source by plugging into another outlet.
If other lights are on, note the message in the control panel display and go to “Interpreting
Print a short document from a software application to verify that the computer and printer are connected and are communicating correctly.
If the page does not print, check the cable connection between the printer and computer. Make sure that you are using the proper cable.
Check the print queue or the print spooler (the print monitor on a Macintosh computer) to see if the printer has been paused.
Verify that you have installed the HP LaserJet 2300 series printer driver.
Check the software application to make sure that you are using an HP LaserJet 2300 series printer driver and port.
If the page is interrupted during printing, go to “Troubleshooting general printing problems” on page 83.
If the problem persists, check these troubleshooting sections:
82 Chapter 4 Problem solving | ENWW |