Table 7-2

 

Printer Status Messages (Continued 2 of 2)

 

 

 

 

 

 

 

 

LEDs

 

Description

Recommended Action

 

 

 

 

 

 

 

 

 

Sleep Mode

If the printer’s LEDs remain off:

 

 

 

 

 

1. The printer is in Sleep Mode. Press the Front Panel

 

 

 

 

 

 

 

 

 

 

Button or open the EP Door.

 

 

 

 

 

2. Power is not supplied to the printer. Check power

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

cord connections and the power source.

 

 

 

 

 

 

 

 

 

 

3. Print an engine test to determine if the print engine

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

is functional. If the test is successful, replace the

 

 

 

 

 

Formatter PCA.

 

 

 

 

 

4. See the General Troubleshooting Flowchart earlier

 

 

 

 

 

in this chapter.

 

 

 

 

 

 

 

 

 

 

 

Occasionally you may add paper, close the printer door, add the toner cartridge, and

 

 

 

 

 

clear a paper jam, only to find that the printer still displays an error message. If this

 

 

 

 

 

happens, troubleshoot using Table 7-3 below.

 

 

 

 

 

 

N o t e

 

 

If the error appears and persists only after you attempt to print a page, verify that

 

 

 

 

 

the motor is functioning. (See “Printing an Engine Test” later in this chapter.)

Table 7-3

 

 

 

 

 

Unclearable Error

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

This error will persist if any of the three paper movement photosensors (PS201, PS202, and

 

 

 

 

PS203) and/or their flags are not functional.

 

 

 

 

 

 

1. Verify that all three photosensor flags are not blocked and move freely. (See Figure 7-1 to identify photosensor flag locations.)

∙Paper Out Flag (PS202) (See Figure 5-6.)

∙Paper Registration Flag (PS203) (See Figure 5-6.)

∙Exit Sensor Flag (PS201) (See Figure 6-18.)

2.Verify that all connectors are firmly seated. (See Figure 7-2 to identify connector locations on the DC controller.)

∙Door closed/EP Cartridge Photosensor connector (5L only)

∙Paper-Out and Registration Photosensor Connector (See Figure 5-6.)

Note: There is no connector for the Exit Photosensor (PS201) since it is located on the DC

Controller PCA. This flag is located beneath the Fusing Assembly. (Refer to Figure 6-18.)

If all of the flags move freely and all of the connectors are correctly seated, yet the error persists, replace the DC Controller PCA.

Troubleshooting 7

Troubleshooting 7-9