Table 7-4

 

Service and Error Messages (Continued 3 of 3)

 

 

 

 

 

 

 

 

LEDs

 

Description

Recommended Action

 

 

 

 

 

 

 

 

 

Scanner Error. Caused by a scanner

1. Power-cycle the printer by unplugging the printer

 

 

 

malfunction.

and plugging it back in.

 

 

 

 

 

 

 

 

2. Ensure condensation caused by moving the printer

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

from a cold to a warm environment hasn’t occurred.

 

 

 

 

 

 

 

 

 

 

Allow the printer to acclimate to the warmer room.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3. Verify the two Laser/Scanner Assembly connectors

 

 

 

 

 

are firmly seated.

 

 

 

 

 

4. Replace scanner cable J207 on the DC Controller

 

 

 

 

 

PCA.

 

 

 

 

 

5. Replace the Laser/Scanner Assembly.

 

 

 

 

 

6. Replace the DC Controller PCA.

 

 

 

 

 

 

 

 

 

Formatter Error.

1. Power-cycle the printer by unplugging the printer

 

 

 

 

 

and plugging it back in.

 

 

 

 

 

 

 

 

 

 

2. Disconnect the parallel I/O cable and try running a

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

printer self test. Reconnect the parallel cable if the

 

 

 

 

 

 

 

 

 

 

self test is successful and try host/printer

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

communications again.

 

 

 

 

 

3. If the error persists, replace the Formatter PCA.

 

 

 

 

 

 

 

 

 

Firmware Error.

Note the LED pattern and the BiTronics error code.

 

 

 

 

 

Contact HP technical support with this information as

 

 

 

 

 

 

 

 

 

 

well as a description of what data was sent, the

 

 

 

 

 

errors encountered prior to the firmware error, the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

condition of the printer prior to the error, and any

 

 

 

 

 

 

 

 

 

 

other information that may help isolate the error.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Processor Error.

Note the LED pattern and the BiTronics error code.

 

 

 

 

 

Contact HP technical support with this information as

 

 

 

 

 

 

 

 

 

 

well as a description of what data was sent, the

 

 

 

 

 

errors encountered prior to the firmware error, the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

condition of the printer prior to the error, and any

 

 

 

 

 

 

 

 

 

 

other information that may help isolate the error.

 

 

 

 

 

 

 

 

 

 

 

7-12 Troubleshooting

Page 133
Image 133
HP 5L, 6L manual Service and Error Messages 3, Formatter Error