Service approach

Repair of the printer normally begins with the use of the printer’s internal diagnostics in conjunction with the troubleshooting procedures in Chapter 7. Once a faulty part is located, repair is generally accomplished by assembly level replacement of Field Replaceable Units (FRUs). Some mechanical assemblies may be repaired at the subassembly level. PCA component replacement is not supported by Hewlett-Packard. Part numbers for all FRUs are located in Chapter 8 of this manual.

Parts Exchange Program

HP offers remanufactured assemblies for some selected parts. These are identified in Chapter 8 and can be ordered through HP’s Commercial Service and Support Organization-Americas(CSSO-A), or Commercial Service and Support Organization-Europe(CSSO-E).

Ordering parts

Field replaceable part numbers are listed in Chapter 8 of this manual. Replacement parts may be ordered from HP's Commercial Service and Support Organization-Americas (CSSO-A), or Commercial Service and Support Organization-Europe (CSSO-E).

Ordering related documentation

Table 1-6 on the following page lists part numbers and where to order related documentation.

Contacting HP to place an order

To order parts or related documentation, contact one of the following HP support organizations:

lCSSO-A (Commercial Service and Support Organization-Americas) (800) 227-8164 (U.S. Only)

lCSSO-E (Commercial Service and Support Organization-Europe) (49 7031) 142253

Table 1-6 Related documentation

Description

Part Number

CSSO-A

CSSO-E

 

 

 

 

HP LaserJet Family Quick Reference Service Guide

5021-0369

X

X

 

 

 

 

HP LaserJet 5L Printer User’s Manual

C3941-90901

X

 

 

 

 

 

HP LaserJet 6L Printer User’s Manual

C3990-90901

X

 

 

 

 

 

HP LaserJet 6L Pro Printer User’s Guide

C8060-90901

 

 

 

 

 

 

HP PCL5 Printer Language Technical Reference Information

5010-3994

X

X

Package

 

 

 

 

 

 

 

HP LaserJet Printer Family Paper Specifications Guide

5963-7863

X

X

 

 

 

 

LaserJet Basic Hardware Training Course

5961-0880

X

X

 

 

 

 

HP LaserJet 5L/6L/6L Gold/6L Pro Service and Support

C8060-60102

X

X

Documentation and Training CD-ROM

(English)

 

 

 

C8060-60103

X

 

 

(Simplified Chinese)

 

 

 

 

 

 

22 Product information

EN