Juniper Networks J2320 manual Contacting Customer Support and Returning Hardware

Chapter 12

Contacting Customer Support and Returning Hardware

This chapter describes how to return the Services Router or individual components to Juniper Networks for repair or replacement. It contains the following topics:

■Locating Component Serial Numbers on page 215

■Contacting Customer Support on page 218

■Return Procedure on page 219

■Packing a Router or Component for Shipment on page 220

Locating Component Serial Numbers

Before contacting Juniper Networks to request a Return Materials Authorization (RMA), you must find the serial number on the router or component. To list the router components and their serial numbers, enter the following command-line interface (CLI) command:

user@host> show chassis hardware
Hardware inventory:
Item	Version	Part number	Serial number	Description
Chassis			015810200500	J6350
Midplane	REV 00	710-012339
System IO	REV 00	710-012315		JX350 System IO
Routing Engine	REV 00	710-012151	RE-J6350-3400
HW crypto				Crypto accelerator
FPC 0				FPC
PIC 0				4x GE Base
PIC

NOTE: In the show chassis hardware command, the PIM slot number is reported as an FPC number and the PIM number (always 0) is reported as the PIC number.

Most components also have a serial number ID label attached to the component body.

Locating Component Serial Numbers ■ 215