Replacing PIM Cables ..................................................................................177
Removing PIM Cables ...........................................................................177
Installing PIM Cables .............................................................................177
Removing and Replacing the Chassis Cover on J2320 and J2350 Routers ....178
Replacing Internal Compact Flashes on J2320 and J2350 Routers ...............180
Replacing Internal Compact Flashes on J4350 and J6350 Routers ...............183
Replacing External Compact Flashes ...........................................................186
Replacing USB Storage Devices ...................................................................188
Removing the USB Storage Device ........................................................188
Installing the USB Storage Device .........................................................189
Replacing DRAM Modules ...........................................................................190
Removing a DRAM Module ...................................................................191
Installing a DRAM Module .....................................................................192
Replacing Power System Components ........................................................193
Replacing AC Power Supply Cords ........................................................193
Removing an AC Power Supply from J6350 Routers .............................194
Installing an AC Power Supply in J6350 Routers ...................................195
Replacing DC Power Supply Cables .......................................................196
Removing a DC Power Supply ..............................................................197
Installing a DC Power Supply ................................................................198
Replacing Crypto Accelerator Modules on J2320 and J2350 Routers ...........200
Removing a J2320 or J2350 Crypto Accelerator Module ........................201
Installing a J2320 or J2350 Crypto Accelerator Module .........................202
Replacing Crypto Accelerator Modules on J4350 and J6350 Routers ...........203
Removing a J4350 or J6350 Crypto Accelerator Module ........................204
Installing a J4350 or j6350 Crypto Accelerator Module .........................205
Replacing Air Filters on J2350 Routers ........................................................207
Replacing Air Filters on J4350 and J6350 Routers .......................................208
Chapter 11 Troubleshooting Hardware Components 211
Chassis Alarm Conditions ............................................................................211
Troubleshooting Power Management ..........................................................212
Contacting the Juniper Networks Technical Assistance Center .....................214
Chapter 12 Contacting Customer Support and Returning Hardware 215
Locating Component Serial Numbers ..........................................................215
J2320 and J2350 Chassis Serial Number and Agency Labels .................216
J4350 and J6350 Chassis Serial Number and Agency Labels .................217
PIM Serial Number Label ......................................................................218
Power Supply Serial Number Labels ......................................................218
Contacting Customer Support ......................................................................218
Information You Might Need to Supply to JTAC ....................................219
Return Procedure ........................................................................................219
Packing a Router or Component for Shipment ............................................220
Tools and Parts Required ......................................................................220
Packing the Services Router for Shipment ............................................220
Packing Components for Shipment .......................................................221
xii ■Table of Contents
J2320, J2350, J4350, and J6350 Services Router Getting Started Guide