Chapter 10

Contacting Customer Support and Returning Hardware

This chapter describes how to return the Services Router or individual components to Juniper Networks for repair or replacement. It contains the following topics:

Locating Component Serial Numbers on page 169

Contacting Customer Support on page 172

Return Procedure on page 172

Packing a Router or Component for Shipment on page 173

Locating Component Serial Numbers

Before contacting Juniper Networks to request a Return Materials Authorization (RMA), you must find the serial number on the router or component. To list the router components and their serial numbers, enter the following command-line interface (CLI) command:

user@host> show chassis hardware

 

 

Hardware inventory:

 

 

 

Item

Version

Part number

Serial number

Description

Chassis

 

 

015810200500

J6350

Midplane

REV 00

710-012339

 

 

System IO

REV 00

710-012315

 

JX350 System IO

Routing Engine

REV 00

710-012151

RE-J6350-3400

 

HW crypto

 

 

 

Crypto accelerator

FPC 0

 

 

 

FPC

PIC 0

 

 

 

4x GE Base

PIC

 

 

 

 

NOTE: In the show chassis hardware command, the PIM slot number is reported as an FPC number and the PIM number (always 0) is reported as the PIC number.

Most components also have a serial number ID label attached to the component body.

Locating Component Serial Numbers 169

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Juniper Networks J2350 manual Contacting Customer Support and Returning Hardware, Locating Component Serial Numbers