Juniper Networks J2350 instruction

Chapter 9: Troubleshooting a Services Router

Contacting the Juniper Networks Technical Assistance Center

If you need assistance while troubleshooting a Services Router, open a support case using the Case Manager link at http://www.juniper.net/support/, or call 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the United States). For more information, see “Contacting Customer Support and Returning Hardware” on page 169.

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Juniper Networks J2350 manual Contacting the Juniper Networks Technical Assistance Center

Contents

Hardware Guide For J-series Services Routers Junos Software with Enhanced Services Hardware Guide End User License Agreement IiiPage Abbreviated Table of Contents Junos Software with Enhanced Services Hardware Guide Table of Contents Chapter PIM Overview Viii Table of Contents Chapter Preparing for Router Installation Part Installing a Services Router 119 Part Maintaining Services Router Hardware115 169 157 197 Part Series Requirements and SpecificationsXii Table of Contents 179 Index PartPage Objectives About This GuideObjectives Audience Tasks and Related Documentation How to Use This ManualSupported Routing Platforms Task Related Documentation How to Use This ManualAbout This Guide Text and Syntax Conventions Document Conventions Plain text like this Stub default-metric metric Broadcast multicastConvention Description Edit Root@# set system domain-name All Platforms Convention Description Examples Documentation Feedback Documentation FeedbackBook Description Xxii Requesting Technical Support Requesting Technical Support About This Guide Requesting Technical Support Page Services Router Overview Services Router OverviewPage J2320 Services Router Overview Overview of Services RoutersJ2320 Services Router Overview J2350 Services Router Overview J2350 Services Router Overview J4350 Services Router Overview J4350 Services Router OverviewOverview of Services Routers J6350 Services Router Overview J6350 Services Router Overview J2320 and J2350 Services Router Hardware Features Series Services Router Hardware FeaturesJ2320 and J2350 Services Router Hardware Features Front of J2320 Chassis J2320 and J2350 Chassis Rear of J2320 Chassis Front of J2350 Chassis J2320 Hardware Components Rear of J2350 DC-Powered Chassis Description Value J2320 and J2350 Physical Specifications J2320 and J2350 Routing Engine Hardware J2320 and J2350 Boot Devices12 J2320 and J2350 Services Router Hardware Features J2320 and J2350 Midplane J2320 and J2350 Front Panel Physical Interface Modules PIMs Power Button and Power LEDJ2320 and J2350 Power LED 14 J2320 and J2350 Services Router Hardware Features J2320 and J2350 Status LED J2320 and J2350 Alarm LED J2320 and J2350 HA LED Reset Config Button16 J2320 and J2350 Services Router Hardware Features USB Port Built-In Gigabit Ethernet PortsConsole Port AUX Port J2320 and J2350 External Compact Flashes J2320 Power SystemJ2350 Power System 18 J2320 and J2350 Services Router Hardware Features J2320 and J2350 Cooling System 20 J4350 and J6350 Services Router Hardware Features J4350 and J6350 Services Router Hardware Features J4350 and J6350 Chassis J4350 and J6350 Services Router Hardware Features Front of J4350 and J6350 Chassis Rear of J4350 AC-Powered Chassis Rear of J4350 DC-Powered Chassis 24 J4350 and J6350 Services Router Hardware Features J4350 and J6350 Physical Specifications J4350 and J6350 Routing Engine Hardware J4350 and J6350 Boot DevicesJ4350 and J6350 Midplane J4350 and J6350 Front Panel 26 J4350 and J6350 Services Router Hardware Features Power LED Slot Number Diagram on Front Panel Status LED Alarm LED28 J4350 and J6350 Services Router Hardware Features HA LED 30 J4350 and J6350 Services Router Hardware Features J4350 Power System State Description J6350 Power SystemPower Supply LED J4350 and J6350 Cooling System 32 J4350 and J6350 Services Router Hardware Features Airflow Through the J4350 and J6350 Chassis Page PIM Terms PIM OverviewPIM Terms Term Definition PIM Terms Dialer filter PIM Overview Field-Replaceable PIMs Field-Replaceable PIMsJ2320 and J2350 Field-Replaceable PIM and Module Summary For This PIM Port Numbering J4350 and J6350 Field-Replaceable PIM SummarySupported Software Releases J4350 and J6350 Field-Replaceable PIM and Module Summary Fe-1/0/0 Port, 6-Port, 8-Port, and 16-Port Gigabit Ethernet uPIMsT3-0/0/0 E3-2/0/0 Port Gigabit Ethernet uPIM PIM Overview Optical Interface Support for SFP Gigabit Ethernet uPIMs Port Gigabit Ethernet ePIMs Copper Gigabit Ethernet ePIM Optical Interface Support for SFP Gigabit Ethernet ePIM Dual-Port Serial PIM Dual-Port Serial PIM Color State Description Dual-Port T1 or E1 PIMStatus LEDs for Serial Ports Status LEDs for T1 and E1 Ports Dual-Port Channelized T1/E1/ISDN PRI PIM Channelized T1/E1/ISDN PRI PIM Label Color State Description T3 or E3 PIMLEDs for Channelized T1/E1/ISDN PRI PIMs Status LEDs for T3 and E3 Ports E3 PIM LEDs for Dual-Port Fast Ethernet PIM Dual-Port Fast Ethernet PIM Port Fast Ethernet ePIM Port Fast Ethernet ePIM LEDs for 4-Port Fast Ethernet ePIM Port Isdn BRI PIMs Online LEDs for Isdn BRI S/T and U PIMs LEDs for Adsl PIMs Adsl 2/2+ Annex a PIM Shdsl PIM LEDs for G.SHDSL PIMs Page Installing a Services Router Installing a Services RouterPage General Site Guidelines Preparing for Router InstallationGeneral Site Guidelines Rack Requirements Rack RequirementsRack Size and Strength for J2320 and J2350 Routers Connection to Building Structure Preparing for Router InstallationRack Size and Strength for J4350 and J6350 Routers Router Environmental Tolerances Fire Safety RequirementsRouter Environmental Tolerances Fire Suppression Fire Suppression Equipment Power Guidelines, Requirements, and SpecificationsPower Guidelines, Requirements, and Specifications Electromagnetic Compatibility Site Electrical Wiring GuidelinesSignaling Limitations Radio Frequency Interference Specification Router Power RequirementsAC Power, Connection, and Power Cord Specifications Country Electrical Specifications Plug Standards AC Power Cord Specifications DC Power, Connection, and Power Cable Specifications Planning for Power Management Series PIM Power Consumption and Heat Dissipation Isdn Provisioning Network Cable SpecificationsMaximum Power and Heat Capacities of J-series Models Item or Task Performed By Date Site Preparation ChecklistSite Preparation Checklist Site Preparation ChecklistPage Before You Begin Installing and Connecting a Services RouterBefore You Begin Unpacking a J-series Services Router Unpacking a J-series Services Router Installing J2320 and J2350 Routers Installing J2320 and J2350 RoutersInstalling and Connecting a Services Router Installing J4350 and J6350 Routers Installing J4350 and J6350 Routers Installing the Mounting Brackets Attaching the Center Screw to the Rack Chassis Grounding Connecting Interface Cables to Services RoutersConnecting Interface Cables to Services Routers Connecting Power Connecting PowerConnecting AC Power Connecting AC Power to the J2320 Services Router Connecting AC Power to the J2350 Services Router Connecting DC Power VDC and RTN Connecting DC Power to the J2350 Services Router Powering a Services Router On and Off Powering a Services Router On and OffPage Basic Connectivity Terms Establishing Basic ConnectivityBasic Connectivity Terms Basic Connectivity Terms Basic Connectivity Overview Root PasswordBasic Connectivity Overview Router Identification Establishing Basic Connectivity Network SettingsDefault Gateway Time Zone and System Time Built-In Ethernet Interface Address Backup RouterLoopback Address Management Access Connecting to a Services Router Connecting to a Services Router 192.168.1.1 Connecting to the J-Web Interface Connecting to the CLI Locally COM1 Connecting to the Console Port on J2320 and J2350 Routers Connecting to the CLI Remotely Configuring the Modem at the Router End Connecting to the CLI at the User End Connecting the Modem to the Console Port Configuring Basic Settings with J-Web Quick Configuration Configuring Basic Settings with J-Web Quick Configuration Field Function Your Action Set Up Quick Configuration Summary Ge-0/0/0 Address Time About the CLI Configuration Wizard Enter host name Basic Configuration Wizard SummaryPrompt Function Your Action Yes, no no Enter IP address for the name server Enter a security zone name to associate this interface to Would you like to configure default gateway? yes, no noEnter IP address for the default gateway Subnet mask bit length for this interface 1-32 Sample Settings on a Services Router Configuring Basic Settings with a Configuration Editor Configuring Basic Settings Set ntp server Task Web Configuration EditorSet services ssh Ssh-rsa Verifying Basic Connectivity and the Configuration Displaying Basic Connectivity Configurations Displaying Basic Connectivity Configurations Installing Junos Software with Enhanced Services 116 Maintaining Services Router Hardware Maintaining Services Router HardwarePage Tools and Parts Required Replacing Hardware ComponentsTools and Parts Required Tools and Parts Required Replacing the Console Port CableReplacing a PIM Removing a PIM Replacing a PIM Replacing Hardware Components Installing a PIM Installing a PIM Replacing PIM Cables Installing PIM CablesReplacing PIM Cables Removing PIM Cables User@host request chassis fpc slot pim-slotonline To replace the cover on the J2320 and J2350 chassis Matching the Chassis Slots and Tabs Location of J2320 and J2350 Internal Compact Flash Removing the J2320 or J2350 Internal Compact Flash Location of J4350 and J6350 Compact Flash Junos Software with Enhanced Services Hardware Guide Removing the J4350 or J6350 Compact Flash Replacing External Compact Flashes Replacing External Compact Flashes Replace the compact flash slot cover Replacing USB Storage Devices Replacing USB Storage DevicesRemoving the USB Storage Device Installing the USB Storage Device Replacing Dram Modules Replacing Dram Modules J4350 and J6350 Dram Location Removing a Dram Module Installing or Replacing Dram Modules Installing a Dram Module Replacing Power System Components Replacing Power System ComponentsReplacing AC Power Supply Cords Removing an AC Power Supply from J6350 Routers Removing an AC Power Supply Installing an AC Power Supply in J6350 Routers Installing an AC Power Supply Replacing DC Power Supply Cables Removing a DC Power Supply Removing a DC Power Supply Installing a DC Power Supply VDC and RTN Installing a DC Power Supply Removing a J2320 or J2350 Crypto Module Removing a J2320 or J2350 Crypto Accelerator Module Installing a J2320 or J2350 Crypto Accelerator Module Installing a J2320 or J2350 Crypto Accelerator Module User@host show chassis hardware Removing a J4350 or J6350 Crypto Accelerator Module Removing a J4350 or J6350 Crypto Module Screw Installing a J4350 or J6350 Crypto Accelerator Module Replacing Air Filters on J2350 Routers Replacing Air Filters on J2350 Routers Replacing Air Filters on J4350 and J6350 Routers Replacing Air Filters on J4350 and J6350 Routers Attaching Air Filter and Filter Cover Page Troubleshooting Hardware Components Troubleshooting a Services RouterTroubleshooting Hardware Components Monitoring and Correcting Chassis Alarm Conditions Corrective Action Alarm Severity Chassis Alarm Conditions and Corrective ActionsComponent Alarm Conditions Troubleshooting a Services Router Troubleshooting Power Management Using the Reset Config Button Recovering the Root Password Changing the Reset Config Button BehaviorRecovering the Root Password Junos Software with Enhanced Services Hardware Guide Ok boot -s Recovering Primary Boot Devices Recovering Primary Boot DevicesWhy Compact Flash Recovery Might Be Necessary Recommended Recovery Hardware and Software Physdiskwrite utility Configuring Internal Compact Flash RecoveryRecommended Recovery Hardware and Software Recommended Hardware and Software Examples \ physdiskwrite -u junos-jseries-7.0-20041028.0-export-cf512 Contacting the Juniper Networks Technical Assistance Center Contacting the Juniper Networks Technical Assistance CenterPage Locating Component Serial Numbers Contacting Customer Support and Returning HardwareLocating Component Serial Numbers Location of the Serial Number ID Labels J2320 and J2350 Chassis Serial Number and Agency Labels Contacting Customer Support and Returning Hardware J4350 and J6350 Chassis Serial Number and Agency Labels Contacting Customer Support Power Supply Serial Number LabelsReturn Procedure PIM Serial Number Label Packing a Router or Component for Shipment Packing a Router or Component for ShipmentTools and Parts Required Packing Components for Shipment Packing the Services Router for Shipment Contacting Customer Support and Returning Hardware Page Series Requirements and Specifications Series Requirements and SpecificationsPage Serial PIM Cable Specifications Network Cable Specifications and Connector PinoutsSerial PIM Cable Specifications Port Serial PIM Cables and Connectors RS-232 DTE Cable Pinout LFH-60 Pin DB-25 Pin LFH-60 Pairing DescriptionRS-232 DTE Cable Pinout RS-422/449 EIA-449 DTE Cable Pinout RS-232 DCE Cable PinoutRS-422/449 EIA-449 DTE Cable Pinout RS-232 DCE Cable Pinout Receive Data a RS-422/449 EIA-449 DCE Cable Pinout RS-422/449 EIA-449 DCE Cable Pinout EIA-530A DTE Cable Pinout EIA-530A DTE Cable Pinout EIA-530A DCE Cable Pinout EIA-530A DCE Cable Pinout 35 DTE Cable Pinout LFH-60 Pin 34 Pin LFH-60 Pairing DescriptionDTE Cable Pinout 21 DTE Cable Pinout LFH-60 Pin DB-15 Pin LFH-60 Pairing DescriptionDCE Cable Pinout 35 DCE Cable Pinout 21 DCE Cable Pinout Gigabit Ethernet uPIM RJ-45 Connector Pinout Fast Ethernet RJ-45 Connector PinoutGigabit Ethernet uPIM RJ-45 Connector Pinout Fast Ethernet RJ-45 Connector Pinout Gigabit Ethernet ePIM RJ-45 Connector Pinout Gigabit Ethernet ePIM RJ-45 Connector PinoutGigabit Ethernet ePIM RJ-45 Connector Pinouts Pin Signal Name E1 and T1 RJ-48 Cable Pinouts RJ-45 Chassis Console Connector PinoutDB-9 Console Connector Pinout 192 E1 and T1 RJ-48 Cable Pinouts RJ-48 Connector to RJ-48 Connector Straight PinoutRJ-48 Connector to RJ-48 Connector Crossover Pinout RJ-48 Connector to DB-15 Connector Crossover Pinout RJ-48 Connector to DB-15 Connector Straight Pinout PinSignal E3 and T3 BNC Connector PinoutAdsl and G.SHDSL RJ-11 Connector Pinout Adsl and G.SHDSL RJ-11 Connector Pinout Isdn RJ-45 Connector Pinout Isdn RJ-45 Connector PinoutIsdn RJ-45 Connector Pinout Page Definition of Safety Warning Levels Safety and Regulatory Compliance InformationDefinition of Safety Warning Levels Page Safety Guidelines and Warnings Safety Guidelines and WarningsGeneral Safety Guidelines and Warnings Safety and Regulatory Compliance Information Qualified Personnel Warning Preventing Electrostatic Discharge Damage Electrical Safety Guidelines and Warnings General Electrical Safety Guidelines AC Power Electrical Safety Guidelines DC Power Electrical Safety Guidelines DC Power Disconnection Warning Power Sources for Redundant Power Supplies DC Power Grounding Requirements and Warning Varten 48 V, +RTN varten +RTN, maajohto maajohtoon DC Power Wiring Sequence WarningPage DC Power Wiring Terminations Warning Grounded Equipment Warning Case of Electrical Accident Multiple Power Supplies Disconnection WarningPage Power Disconnection Warning TN Power Warning Telecommunication Line Cord Warning Chassis Lifting Guidelines Installation Safety Guidelines and WarningsInstallation Instructions Warning Rack-Mounting Requirements and Warnings Junos Software with Enhanced Services Hardware Guide Safety and Regulatory Compliance Information Junos Software with Enhanced Services Hardware Guide Ramp Warning Laser and LED Safety Guidelines and Warnings Class 1 LED Product Warning General Laser Safety GuidelinesClass 1 Laser Product Warning Laser Beam Warning Radiation from Open Port Apertures Warning Maintenance and Operational Safety Guidelines and Warnings Battery Handling Warning Jewelry Removal Warning Lightning Activity Warning Operating Temperature Warning Junos Software with Enhanced Services Hardware Guide Product Disposal Warning Agency Approvals Agency Approvals Canada Lithium BatteryCompliance Statements for Environmental Requirements Compliance Statements for EMC Requirements Compliance Statements for EMC Requirements European Community Japan FCC Part 68 Statement United StatesFCC Part 15 Statement Junos Software with Enhanced Services Hardware Guide Index Index Junos Software with Enhanced Services Hardware Guide Index Symbols Basic connectivity See also LEDs DC power Cables See DC power cables Connecting power Eprom Grounding Cable Web interface PIM Crypto Accelerator Module 146 AUX Power supplies, J6350 Defining cli wizard 107 SSH TX/RX LED Rotating fans, compact flash Replacement 127 Junos Software with Enhanced Services Hardware Guide Index