Juniper Networks MX240 manual Contacting Customer Support and Returning Hardware

Appendix H

Contacting Customer Support and Returning Hardware

This appendix describes how to return the router or individual components to Juniper Networks for repair or replacement:

■Locating Component Serial Numbers on page 197

■Contacting Customer Support on page 202

■Return Procedure on page 203

■Tools and Parts Required on page 204

■Packing the Router for Shipment on page 204

■Packing Components for Shipment on page 205

Locating Component Serial Numbers

Before contacting Juniper Networks, Inc. to request a Return Materials Authorization (RMA), you must find the serial number on the router or component. To list all of the router components and their serial numbers, enter the following command-line interface (CLI) command:

user@host> show chassis hardware
Hardware inventory:
Item	Version	Part number	Serial number	Description
Chassis			JN10C75C9AFC	MX240
Midplane	REV 01	710-021041	TR1500	MX240 Backplane
FPM Board	REV 01	710-017254	KD4019	Front Panel Display
PEM 0	Rev 02	740-017330	000326	PS 1.2-1.7kW; 100-240V
AC in
PEM 1	Rev 02	740-017330	000333	PS 1.2-1.7kW; 100-240V
AC in
Routing Engine 0 REV 06		740-013063	1000701796	RE-S-2000
Routing Engine 1
CB 0	REV 07	710-013385	KD1348	MX SCB
CB 1	REV 07	710-013385	JZ0029	MX SCB
FPC 1	REV 01	750-018124	JY9650	DPCE 4x 10GE R
CPU	REV 06	710-013713	JZ6625	DPC PMB
PIC 0		BUILTIN	BUILTIN	1x 10GE(LAN/WAN)
Xcvr 0	REV 01	740-014279	KBC03VY	XFP-10G-LR
PIC 1		BUILTIN	BUILTIN	1x 10GE(LAN/WAN)
Xcvr 0	REV 01	740-014279	KB602C5	XFP-10G-LR

Locating Component Serial Numbers ■ 197