Juniper Networks MX240 manual Requesting Technical Support, Self-Help Online Tools and Resources

About This Guide

Requesting Technical Support

Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support contract, or are covered under warranty, and need postsales technical support, you can access our tools and resources online or open a case with JTAC.

■JTAC policies—For a complete understanding of our JTAC procedures and policies, review the JTAC User Guide located at

http://www.juniper.net/customers/support/downloads/710059.pdf.

■Product warranties—For product warranty information, visit

http://www.juniper.net/support/warranty/.

■JTAC Hours of Operation —The JTAC centers have resources available 24 hours a day, 7 days a week, 365 days a year.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

■Find CSC offerings: http://www.juniper.net/customers/support/

■Search for known bugs: http://www2.juniper.net/kb/

■Find product documentation: http://www.juniper.net/techpubs/

■Find solutions and answer questions using our Knowledge Base: http://kb.juniper.net/

■Download the latest versions of software and review release notes: http://www.juniper.net/customers/csc/software/

■Search technical bulletins for relevant hardware and software notifications: https://www.juniper.net/alerts/

■Join and participate in the Juniper Networks Community Forum: http://www.juniper.net/company/communities/

■Open a case online in the CSC Case Manager: http://www.juniper.net/cm/

To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool located at https://tools.juniper.net/SerialNumberEntitlementSearch/

.

Opening a Case with JTAC

You can open a case with JTAC on the Web or by telephone.

■Use the Case Manager tool in the CSC at http://www.juniper.net/cm/ .

■Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).

For international or direct-dial options in countries without toll-free numbers, visit us at http://www.juniper.net/support/requesting-support.html.

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