10
Troubleshooting
10 Troubleshooting
10.1Cannot connect to the scanner
Chapter 10 |
Troubleshooting
If an error message appears when attempting to access the scanner, perform the following checks:
0Consult your network administrator about your network settings.
1Check whether the correct IP address of the scanner has been entered.
–If the IP address is not correct, enter the correct one.
–If the entered IP address is correct, go on to step 2.
2From the DOS prompt of the PC you use, execute "ping" to the IP ad- dress of the address to which a connection is made to check to see if the connection is made properly.
–To confirm the IP Address of the copier, contact your network ad- ministrator.
e.g. : C:/>ping 192.168.0.1
–If the ping test fails, check whether the copier's main power is switched on, and also check the network cable for proper connec- tion.
–If the ping test is successful, go on to step 3.
3Check whether the IP router is correctly set.
–If it is not correctly set, set it correctly.
–If there is no problem in IP router setup, go on to step 4.
4Trace the routing to the scanner to check whether there are any error conditions within the network.
–If any error conditions are found, eliminate them.
–If no error is found and yet the connection to the scanner cannot be established, contact your service representative.
bizhub PRO 1050/1050e Scanner |
