vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
vSee the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Symptom | Action | |
|
|
|
A serial device does not work. | 1. Make sure that: | |
| ||
| v The device is compatible with the server. | |
| v The serial port is enabled and is assigned a unique address. | |
| v The device is connected to the correct connector (see “Rear view” on page | |
|
| 22). |
| 2. Reseat the following components: | |
| a. | Failing serial device |
| b. | Serial cable |
| 3. Replace the following components one at a time, in the order shown, restarting | |
| the server each time: | |
| a. | Failing serial device |
| b. | Serial cable |
| c. (Trained service technician only) System board | |
|
|
|
Software problems
vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
vSee the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Symptom | Action | ||
|
|
| |
You suspect a software | 1. | To determine whether the problem is caused by the software, make sure that: | |
problem. | |||
| v The server has the minimum memory that is needed to use the software. For | ||
|
| memory requirements, see the information that comes with the software. If | |
|
| you have just installed an adapter or memory, the server might have a | |
|
| ||
|
| v The software is designed to operate on the server. | |
|
| v Other software works on the server. | |
|
| v The software works on another server. | |
| 2. | If you received any error messages when using the software, see the | |
|
| information that comes with the software for a description of the messages and | |
|
| suggested solutions to the problem. | |
| 3. | Contact your place of purchase of the software. | |
|
|
| |
