Lenovo 3797 manual CD-RW/DVD drive problems, General problems

CD-RW/DVD drive problems

vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Symptom	Action
The CD-RW/DVD drive is not	1.	Make sure that:
recognized.
		v The IDE channel to which the CD-RW/DVD drive is attached (primary) is
		enabled in the Configuration/Setup Utility program.
		v All cables and jumpers are installed correctly.
		v The signal cable and connector are not damaged and the connector pins are
		not bent.
		v All damaged parts are repaired or replaced.
		v The correct device driver is installed for the CD-RW/DVD drive.
	2.	Run the CD-RW/DVD drive diagnostic programs.
	3.	Reseat the following components:
		a. CD-RW/DVD drive
		b. IDE/Ultrabay Enhanced (UBE) interposer card cable
	4.	Replace the components listed in step 3 one at a time, in the order shown,
		restarting the server each time.
The CD-RW/DVD drive is not	1.	Clean the CD or DVD.
working correctly.
	2.	Run the CD-RW/DVD drive diagnostic programs.
	3.	Check the connector and signal cable for bent pins or damage.
	4.	Replace any damaged parts.
	5.	Reseat the CD-RW/DVD drive.
	6.	Replace the CD-RW/DVD drive.
The CD-RW/DVD drive tray is	1.	Make sure that the server is turned on.
not working.
	2.	Insert the end of a straightened paper clip into the manual tray-release
		opening.
	3.	Reseat the CD-RW/DVD drive.
	4.	Replace the CD-RW/DVD drive.

General problems

vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Symptom	Action
A cover lock is broken, an LED	If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a
is not working, or a similar	trained service technician.
problem has occurred.

130ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Installation and User Guide