Hard disk drive problems
vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
vSee the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Symptom | Action |
|
|
Not all drives are recognized by | Remove the drive that is indicated by the diagnostic tests; then, run the hard disk |
the hard disk drive diagnostic | drive diagnostic test again. If the remaining drives are recognized, replace the drive |
test (the Fixed Disk test). | that you removed with a new one. |
|
|
The server stops responding | Remove the hard disk drive that was being tested when the server stopped |
during the hard disk drive | responding, and run the diagnostic test again. If the hard disk drive diagnostic test |
diagnostic test. | runs successfully, replace the drive that you removed with a new one. |
|
|
A hard disk drive was not | Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic |
detected while the operating | tests again. |
system was being started. |
|
|
|
A hard disk drive passes the | Run the diagnostic SCSI Attached Disk Test. |
diagnostic Fixed Disk Test, but |
|
the problem remains. |
|
|
|
Intermittent problems
vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
vSee the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Symptom | Action | |
A problem occurs only | 1. Make sure that: | |
occasionally and is difficult to | ||
v All cables and cords are connected securely to the rear of the server and | ||
diagnose. | attached devices. | |
|
Attention: In a dc power environment, only trained service personnel other than Lenovo service technicians are authorized to connect or disconnect power to the dc power supply. See the documentation that comes with each dc power supply.
vWhen the server is turned on, air is flowing from the fan grille. If there is no airflow, the fans are not working. This can cause the server to overheat and shut down.
2.Check the system event/error log (see “Error Logs” in the Hardware Maintenance Manual).
Chapter 7. Solving problems 131
