Lenovo 3797 manual Appendix A. Getting help and technical assistance

Using the EasyUpdate Firmware Updater tool	.	119
Starting the backup UEFI firmware	.	119
Using the Integrated Management Module	.	119
IBM Advanced Settings Utility program	.	121
Installing ThinkServer EasyManage software	.	121

Installation requirements . . . . . . . . . . . . . . . . . . . . 121 Installation order . . . . . . . . . . . . . . . . . . . . . . . 122

Installing Windows 2003 components on the Core Server. .	. . . . .	.	122
Installing Windows 2008 32-bit components	. . . . .	.	123
Uninstalling the LANDesk Software Agent	. . . . .	.	123

Using the remote presence capability and blue-screen capture . . . . . . . 124

Enabling the remote presence feature	. . . . 124
Obtaining the IP address for the Web-based interface access . .	. . . . 124
Logging on to the Web interface	. . . . 125
Chapter 7. Solving problems	. . . . 127
Diagnostic tools overview	. . . . 127
POST beep codes	. . . . 127

POST error codes . . . . . . . . . . . . . . . . . . . . . . . 128

Troubleshooting tables	. . . . 129
EasyStartup problems	. . . . 129
CD-RW/DVD drive problems	. . . . 130
General problems	. . . . 130
Hard disk drive problems	. . . . 131
Intermittent problems	. . . . 131
USB keyboard, mouse, or pointing-device problems	. . . . 132

Memory problems . . . . . . . . . . . . . . . . . . . . . . 134 Microprocessor problems. . . . . . . . . . . . . . . . . . . . 135

Monitor problems . . .	. . . . . . . . . . . . . . .	. .		. . 136
Optional-device problems	. . . . . . . . . . . . . . .	. .		. . 138
Power problems . . . .	. . . . . . . . . . . . . . .	.	. .		.	138
Serial port problems . .	. . . . . . . . . . . . . . .	.	. .		.	140

Software problems . . . . . . . . . . . . . . . . . . . . . . 141 Universal Serial Bus (USB) port problems . . . . . . . . . . . . . 142 Video problems . . . . . . . . . . . . . . . . . . . . . . . 142 EasyLED Diagnostics . . . . . . . . . . . . . . . . . . . . . . 142

Diagnosing problems using EasyLED Diagnostics	.	.	143
EasyLED LEDs	.	.	143
Power-supply diagnostics	.	.	148
Appendix A. Getting help and technical assistance	.	.	151
Before you call	.	.	151

Using the documentation . . . . . . . . . . . . . . . . . . . . . 151

Getting help and information from the World Wide Web	. .	. .		.	. . . . 151
Calling for service	. . .		. . . . . . 152
Using other services			. . . . . . 152
Purchasing additional services						.	.	.	153
Lenovo product service	. .	. .		.	.	.	.	.	153

Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . . 155 Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . 156 Important notes . . . . . . . . . . . . . . . . . . . . . . . . 156 Product recycling and disposal . . . . . . . . . . . . . . . . . . 157 Compliance with Republic of Turkey Directive on the Restriction of Hazardous

Substances . . . . . . . . . . . . . . . . . . . . . . . . . 158 Recycling statements for Japan . . . . . . . . . . . . . . . . . . 158

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