System Management
■Announcement. You can assign any of the selector codes to an
Announcement number. When a caller presses the single-digit selector
code, the system plays an Announcement (primary or secondary) that
you assigned to that digit. Each Announcement can be up to four
minutes in length. You can set the system to play the Announcement and
hang up or prompt the caller to press [
★
] [
8
] and an extension number.
NOTE:
Voice mail coverage is not provided for group calls. See “Group
Calling Tips,” earlier in this chapter, for more information.
Depending on your business, you can define the menu so that some options
accommodate callers during normal business hours and other options
accommodate after-hours callers. For example: the ANY Travel Agency wants
to give outside callers the ability to transfer directly to any employee in their
system by dialing the employee’s 2-digit extension number. The company has
employees assigned at extensions 10 through 25. Therefore, the company
leaves Selector Codes 1 and 2 at the factory setting (Direct Extension Transfer).
This leaves Selector Codes 3 through 9 available for Selector Code Transfer. In
this case, ANY Travel Agency assigns Selector Code 3 to extension 21 and
Selector Codes 4 and 5 to Hunt Groups 1 and 2, respectively.
A sample Day Menu Prompt for the ANY Travel Agency follows:
Thank you for calling the ANY Travel Agency. If you
know the extension of the person you are calling, enter
the extension number now. To speak with a cruise
specialist, press 3. For corporate travel, press 4.
For personal travel, press 5. For assistance, press 0
or,
if you have a rotary phone, stay on the line.
A sample night menu prompt for the ANY Travel Agency follows:
You have reached the ANY Travel Agency. Our business
hours are 9 to 5, Monday through Friday. To leave a
message, press 9 and we will return your call as soon as
possible. If this is an emergency, press 6 for our
special traveler’s assistance information.
In this case, the caller who needs after-hours assistance can press [ 6 ] to hear
the following Announcement:
If you have misplaced your airline tickets or passport,
missed your flight or limousine pickup, or have any
other travel emergency after ANY Travel’s standard
business hours, call 1 800 555 6060 to speak with our
special traveler’s assistance program representative.
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