Overview
When subscribers call into the Voice Mail Service, they hear this factory-set
prompt in either the System Language (Monolingual Mode) or the Primary and
Secondary Language (Bilingual Mode):
Welcome to PARTNER MAIL VS.
Please enter extension
and #.
Otherwise,
to access PARTNER Tutor, press * 4.
The System Manager can change, on a per mailbox basis, the language
subscribers hear after they access their mailboxes. The Mailbox Language is
used for voice prompts for recording a personal greeting, retrieving messages,
and other Voice Mail services. The Mailbox Language can be different from the
System Language selected in Monolingual Mode or the Primary and Secondary
Languages selected in Bilingual Mode.
Mailboxes
The voice messaging system provides a predetermined number of mailboxes
which are assigned to extensions in order beginning with extension 10.
For example, the system may have 10 default mailboxes for extensions 10
through 19. If a Mailbox Expansion Card is installed, the number of default
mailboxes is increased; for example, installation of a Mailbox Expansion Card
could increase the number of default mailboxes to 20, for extensions 10 through
29. Mailbox Expansion Cards can also allow for configurations consisting of four
ports and 20 mailboxes, and four ports and 40 mailboxes.
The System Manager can change default mailbox assignments. First, delete
mailboxes for any extensions that do not require voice mail coverage. Then,
create mailboxes for extensions that need them. Note that the mailbox assigned
to extension 10, the receptionist’s extension, cannot be deleted.
NOTE:
Mailboxes should be deleted from extensions that connect auxiliary
equipment (such as fax machines or doorphones) to keep the maximum
number of mailboxes available for users and to safeguard system
security.
Guest Mailboxes
The System Manager can create guest mailboxes for users who do not have
their own phone, but still require mailboxes. If this is the case, either the
Automated Attendant Service or system users can transfer a caller directly to
the guest mailbox where the caller can leave a message. Guests can call the
voice messaging system from any touch-tone phone to retrieve their messages.
For more information on guest mailboxes, see “Guest Mailboxes” in Chapter 5.
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