OverviewPARTNER MAIL VSVoice Messaging System

Automated Attendant Service Call Answer Service Voice Mail Service

Prompts caller to make a choice Prompts caller to leave a message Allows subscribers to:
from a menu of options, then or transfer to another extension ■Listen to messages
transfers the call to the selected when the called party does not ■Forward messages with
destination, or announcements. answer. comment to other mailboxes
■Delete messages
■
■
■
telephone number
Record personal greeting(s)
Change their password

VMS Hunt Schedule

Always Day Only

Night Only VMS Extension

Coverage VMS Line

Coverage

Voice Mailbox

Transfer

Communications Communications
system always system routes
routes calls to Calls to Auto-
Automated mated Attendant
Attendant Service when
Service. Night Service is
Communications
system routes
calls to Auto-
mated Attendant
Service when
Night Service is
off.
on.

VMS Hunt Delay

Immediate

Call Handling Delayed

Call Handling Automatic

VMS Coverage Manual

VMS Coverage Send All Calls

Automated Attendant The receptionist answers
Service answers outside outside calls. Calls not
calls immediately. The answered by the third ring
receptionist acts as a back go to the Automated
-up for unanswered calls. Attendant Service.
Set up outcalling to a pager or
Caller hears the
called party’s
personal greet-
ing and can leave
a message.
Caller hears the System users
line owner’s press a button to
personal greet- transfer callers
ing and can leave directly to a
a message. voice
mailbox without
ringing the
extension first.
Subscribers
have voice mail
coverage on all
the time at their
Extension.
Subscribers can
turn voice mail
coverage on and
off at their
Extension.
Subscribers can use Do
Not Disturb in conjunc-
tion with automatic or
manual VMS coverage.
Doing so enables callers
to receive Call Answer
Service immediately—
calls do not ring the
extension first
Figure 1-1. Voice Messaging Services1-5