Troubleshooting
Call Answer Service
Call Answer Service Takes Too Long to Answer
Calls
Possible Cause: Calls ring four times at a subscriber’s extension to give the
subscriber a chance to answer the call.
What to do: Recommend that subscribers program a Do Not Disturb button on
their system phones. They should turn on the feature when they leave their
desks or whenever they are too busy to answer calls. Calls to extensions with
Do Not Disturb on are answered immediately.
Call Answer Service Terminates Message While
Caller Is Recording
Possible Cause: The caller’s recording time exceeded the mailbox’s message
time limit. (The time limit for recording a message is four minutes.)
What to do: Let the caller know the recording time limit. Also let the caller know
that he or she can press [ ★ ] [ 8 ] and the appropriate extension number to transfer
to the extension again—this avoids making another outside call—to finish the
message if necessary.
Messages Cannot Be Deposited in Mailbox
Possible Cause: The mailbox is full.
What to do: Old messages must be deleted regularly from mailboxes. When a
subscriber’s mailbox is full, the caller cannot leave a message in that mailbox
but is given the option of transferring to another extension. For all subscribers,
mailboxes can store up to 20 minutes of recorded messages (or 40 messages,
whichever is reached first). The receptionist’s mailbox at extension 10 can store
up to 60 minutes of recorded messages (or 120 messages).
6-6