Overview
Music On Hold
If you use Automated Attendant Service, you also may want to use the
communications system’s Music On Hold feature. When Music On Hold is
Active and an audio source is connected to the system, callers waiting to be
transferred hear music or recorded material. If Music On Hold is Not Active,
callers hear tones, ringing, or silence (depending on how the communications
system is set up) while they are being transferred.
For more information, see Music On Hold and Ring on Transfer in the
Programming and Use guide for the communications system.
Call Answer Service
This service offers callers the following options when they reach an extension
that is unable to answer their call:
■
■
■
■
If the system is in Bilingual Mode, press [
★
] [
1
] while listening to the
personal greeting to switch between the Primary and Secondary
Languages.
Leave a detailed, confidential message in the called party’s mailbox.
Press [
0
] to transfer to the receptionist’s extension for assistance.
Press [
★
] [
8
] to transfer to another system extension.
Callers can press [
0
] or [
★
] [
8
] before, during, or after leaving a message.
NOTE:
Until subscribers record a personal greeting for their mailbox, outside
callers hear this factory-set message in either the System Language
(Monolingual Mode) or the Primary Language (Bilingual Mode):
Extension XX is not available. To leave a message,
wait for the tone. After recording hang up or press 1
for more options.
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