System Management 5
This chapter provides the programming procedures you can use to make
changes to the voice messaging system to reflect changes in your company.
Most changes you make will occur because of personnel changes. The
following list identifies areas of system programming that you are likely to
change as you manage the system on an on-going basis:
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Language. Allows you to change the Language Mode (Monolingual or
Bilingual) and the language(s) supported by that mode.
Automated Attendant Service. Allows you to change the prompt that
outside callers hear when the Automated Attendant answers calls and to
redefine menu options for transferring outside callers to specific
destinations and for changing announcements that callers can choose to
hear. Also allows you to specify new lines for Automated Attendant
Service coverage, if you add new lines to your system.
Mailbox Assignments. Allows you to delete and create mailboxes, reset
mailboxes and subscriber’s passwords to factory settings, assign/ cancel
Outcalling privileges for a subscriber’s mailbox, and change the
language a subscriber hears when using Voice Mail Service.
Line Coverage. Allows you to modify line coverage using either VMS
Line Coverage or Extension Line Coverage.
Telephone Button Programming. Allows you to program buttons on
subscriber’s system phones for convenient use of voice messaging
system features.
If you are a new System Manager, you should review the following section for
general information that you need to know in your new role. You should use the
rest of this chapter on an as-needed basis. Also, if you have not done so
already, you should read Chapter 1 for a description of the voice messaging
system’s features and services and Chapter 3 for an overview of voice
messaging system and communications system programming.
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