Main
Copyright 1997 Lucent Technologies
585-322-521 All Rights Reserved Comcode 107970212 Printed in USA Issue 1 March 1997
Notice
Your Responsibility for Your Systems Security
Federal Communications Commission Statement
Important Safety Instructions
SAVE THESE INSTRUCTIONS
About This Guide
1
2
4
3
5
System Management
C
6
Specifications
Page
Figures
1
2
3
5
About This Guide
Purpose
Terminology
Key Sequences
How to Use This Guide
Product Safety Statements
How to Comment on This Guide
Reference Materials
Overview
Tutor Feature Languages Voice Messaging Services
Security
Overview
Page
Tutor Feature
Languages
Voice Messaging Services
Overview
PARTNER MAIL VS Voice Messaging System
1-5
VMS Coverage Manual
Coverage
opens.
Page
Communications System Features Affecting
Page
Transfer Return Extension
Automated Attendant Service Scenarios
Music On Hold
Communications System Features Affecting Call Answer Service
VMS Extension Coverage
Page
Mailboxes
Guest Mailboxes
Security
System Security Guidelines
Security Policy and User Education
Page
Page
Installation 2
Before You Start
Installing the PARTNER MAIL VS Module
Page
Installation
5-Slot Carrier
2-4
2-port
4-port
Page
Page
Understanding Programming 3
Communications System Programming
Voice Messaging System Programming
Understanding Programming 3
Communications System
Planning Forms
Using System Programming
The Programming Overlays
Programming Mode
Voice Messaging System
Planning Forms
Using System Programming
The Programming Main Menu
Accessing the Programming Main Menu
Programming Guidelines
Initial Programming 4
Voice Mail System Configurations
Initial Communications System Setup
Voice Messaging System Programming
Communications System Programming
Verifying System Operation
Initial Programming 4
Overview
Voice Mail System Configurations
Upgrading Your Voice Mail System
Initial Communications System Setup
VMS Hunt Group Extensions
Transfer Return Extensions
Outgoing Call Restriction
Page
Voice Messaging System
Page
Menu Definition, Day Menu Prompt, and Announcements
Page
Night Menu Prompt
Menu Definition, Day Menu Prompts, and Announcements
Page
Night Menu Prompt
Page
Deleting a Mailbox
Creating a Mailbox
Modifying a Mailboxs Language
Assigning Outcalling Privileges
Line Ownership
Assigning Line Ownership
Communications System
Automatic Extension Privacy
Night Service
Music On Hold
Disallowed Phone Numbers
Creating a Disallowed Phone Number List
Assigning the Disallowed Phone Number List
Allowed Phone Numbers
Creating an Allowed Phone Number List
Assigning the Allowed Phone Number List
Page
Line Coverage Extension
Automatic VMS Cover
VMS Cover Rings
Telephone Button Programming
VMS Cover
Page
Voice Mail Messages
Verifying System Operation
Day Menu
Night Menu
VMS Extension Coverage
Line Coverage Extension
System Management
General Information
Modifying Mailboxes
Telephone Button Programming
System Management 5
General Information
Changing Your Password
Training Co-Workers
Outcalling
Page
Using the Tutor Feature
Receptionists Responsibilities
Group Calling Tips
Language
Modifying the Language Mode
Playing the System Language
Modifying the System Language
Page
Playing the Primary Language
Modifying the Primary Language
Playing the Secondary Language
Modifying the Secondary Language
Page
Automated Attendant Service
System Management
Programming Main Menu (Press 9) Automated Attendant (Press
3)
Figure 5-2 Automated Attendant Service Menu 5-19
Menu Definition, Prompt, and Announcements
Page
Other Options
Playing the Menu Definition and Announcements
Playing the Day or Night Menu Prompt
Modifying the Menu Definition, Day Menu Prompt, and Announcements
Page
Modifying the Night Menu Prompt
Playing the Menu Definition and Announcements
Playing the Day and Night Menu Prompts in the Primary and Secondary Languages
Page
Modifying the Menu Definition, Day Menu Prompts, and Announcements
Page
Modifying the Night Menu Prompts
Page
Page
Automatic Extension Privacy
Modifying Mailboxes
Page
Page
Hardware Considerations
Guest Mailboxes
Page
Checking a Mailboxs Status
Deleting a Mailbox
Page
Creating a Mailbox
Reinitializing a Password
Reinitializing a Mailbox
Playing a Mailboxs Language
Modifying a Mailboxs Language
Administering Outcalling for a Mailbox
Page
Automatic VMS Cover
VMS Cover Rings
Line Coverage
Page
Scanning Line Ownership
Assigning Line Ownership
Modifying Line Ownership
Deleting Line Ownership
Page
Extension Line Coverage
Telephone Button Programming
VMS Cover
Page
Voice Mail Messages
Troubleshooting
When You Need Help
6-i
Troubleshooting 6
When You Need Help
Automated Attendant Service
Outside Callers Hear Ringing, but System Does Not Answer
Page
System Does Not Transfer Calls Properly
System Does Not Respond to Entered Digits
Unanswered Transferred Calls Ring Continually
Call Answer Service
Voice Mail Service
Subscriber Unable to Log In to Voice Mail
Date or Time in Message Headers Is Incorrect
Subscriber Cannot Forward Messages to Another Subscriber
Subscribers Hear Busy Signal When Calling In to Voice Mail
Message Light Does Not Turn Off
Outcalling Is Delayed
Outcalling to a Digital Pager Is Not Working
Outcalling to a Telephone Is Not Working
Language
Cannot Switch Between Primary and Secondary Languages
Cannot Understand Language Prompts
Specifications A
Page
Page
Page
FCC Information B
Federal Communications Commission (FCC) Interference Information
FCC Notification and Repair Information
IC Notification and Repair Information
Renseignements sur la notification du ministre des Communications du Canada et la rparation
Warranty Information C
Repair Information
In-Warranty Repairs
Post-Warranty Repairs
Lucent Technologies Warranty and Limitation of Liability
Limitation of Liability
Voice Messaging System Planning Forms
D
How To Use the Forms
Form 1: Language
Page
or Announcement
#
Programming the Menu
Form 3A: Automated Attendant Announcement
Form 3B: Automated Attendant AnnouncementSecondary Language
Page
Form 4A: Day Menu PromptSecondary Language
Required for Bilingual Mode only if VMS Hunt Schedule is set to Day Only or Always
Page
Form 5A: Night Menu PromptSecondary Language
Required for Bilingual Mode only if VMS Hunt Schedule is set to Night Only or Always
Form 6: Line Ownership
Required if VMS Line Coverage exists for one or more lines Line #
Line Owner (Subscriber Name)
Telephone Number
Programming Line Ownership
E
How To Use the Forms
Page
For additional instructions, see pages 3 and 4.
1 of 3
Identify Telephone
10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27
Identify Auxiliary Equipment
ldentify Telephone Identify Auxiliary Equipment
28 29 30 31 32 33 34 35
36 37 38 39 40
41
Page
1 of 2
34 35
36 37 38 39 40 41
Intercom Intercom Ext.
Form C2: Intercom Autodialer
Page
Form C4: PARTNER-6 Phone
4 of 8
IntercomIntercom
Form C5: MLS-34D Phone
5 of 8
6 of 8
Form C6: MLS-18D Phone
Form C7: MLS-12/12D Phone
7 of 8
Form C8: MLS-6 Phone
8 of 8
Disallowed Phone Number Lists {#404}
Allowed Phone Number Lists {#407}
Emergency Phone Number List {#406}
External Hotline {#311}
Forced Account Code List {#409}
Form E: System Speed Dial Numbers
1 of 1
#
] + 3-digit code. On standard phones, press [
Feature
Page
For additional instructions, see page 3.
3 of 3
For additional instructions, see page 4.
1 of 4
For-additional instructions, see page 5.
2 of 4
Required for PARTNER II System extensions 34 through 57.
Identify Auxiliary Equipment
Identify Telephone
34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57
Page
Page
1 of 2
Form B2: Customized Extension Setting
Intercom Ext.
Form C2: Intercom Autodialer
Form C3: PARTNER-18 Phone
Form C4: PARTNER-6 Phone
4 of 8
Form C5: MLS-34D Phone
5 of 8
Form C6: MLS-18 Phone
6 of 8
IntercomIntercom
Form C7: MLS-12 Phone
7 of 8
Form C8: MLS-6 Phone
8 of 8
Disallowed Phone Number Lists {#404}
Allowed Phone Number Lists {#407}
Emergency Phone Number List {#406}
External Hotline {#311}
Forced Account Code List {#409}
Form E: System Speed Dial Number
1 of 1
#
] + 3-digit code. On standard phones, press [
Feat
Case Studies F
Purpose
Case Study #1
About the Customer
Page
Filling Out the Planning Forms
CS Form A, Page 1 of 2
CS Form A, Page 2 of 2
CS Form B1, Page 1 of 3
CS Form B2, Page 1 of 2
CS Form C3, PARTNER-18 Phone
CS Form C7, MLS-12 Phone VMS Form 1
VMS Form 2
VMS Form 3
VMS Form 3A VMS Form 4
VMS Form 5
Post-Installation Recommendations
Page
Form A:
System Configuration
Form A:
System Configuration
For additional instructions, see pages 3 and 4.
1 of 3
Page
Page
Page
Form C7: MLS-12/12D Phone
7 or 8
Outcalling
Page
Form 3A: Automated Attendant Announcement
Page
Page
Case Study #2
About the Customer
Filling Out the Planning Forms
CS Form A, Page 1 of 3
CS Form A, Page 2 of 3
CS Form B1, Page 1 of 3
CS Form B2, Page 1 of 2
CS Form C1, PARTNER-34D Phone
CS Form C3, PARTNER-18 Phone VMS Form 1
VMS Form 2
VMS Form 3
VMS Form 4
VMS Form 4A
VMS Form 5
VMS Form 5A
Post-Installation Recommendations
Page
Page
Form A: System Configuration
For additional instructions, see page 3.
Page
Page
Intercom Intercom Ext.
Page
Page
Form 1: Language
Language Assigned
Mailbox Subscriber Name
Outcalling
Page
Page
Form 4A: Day Menu PromptSecondary Language
Required for Bilingual Mode only if VMS Hunt Schedule is set to Day Only or Always
Page
Form 5A: Night Menu PromptSecondary Language
Required for Bilingual Mode only if VMS Hunt Schedule is set to Night Only or Always
Glossary
B
GL-1
C
G
H
GL-2
I
L
M
N
GL-3
O
P
T
V
GL-4
Index
B
IN-1
C
F
G
IN-2
H
I
K
P
IN-3
R
S
T
Call Voice Mail Service (Press
7 7 7 ) Enter Login (Press
9 9 # ) Enter Mailbox Password (Press
1 2 3 4 for factory default and
#) Select Programming Main Menu (Press 9)
C2V3
BC
V4V17 V5
V18
V11 V21
V4V22 V5
C3
Page
PARTNER MAIL VS System Programming Reference
To Program the PARTNER MAIL VS System
V14
Language Automated Attendant Automated Attendant
V1
To Program the PARTNER MAIL VS System
Automated Attendant Automated Attendant
Automated Attendant
V11 V5
V15
PARTNER MAIL VS System Programming Reference
To Program The PARTNER MAIL VS System
Automated Attendant Mailboxes Line Ownership
V16 V23 V17
V24 V7V18
C7 C1 C3
C8 C2 C4
C13 C11 C14
C12