Case Studies
VMS Form 4
■When Night Service is off and a call goes to the Automated Attendant
Service, the caller hears the prompt on Form 4 in Spanish (the Primary
Language).
VMS Form 4A
When Night Service is off and a call goes to the Automated Attendant
Service, the caller hears the prompt on Form 4 in English (the Secondary
Language) when he or she presses [
★
] [
1
].
VMS Form 5
■
■
VMS Form 5A
■
When Night Service is on and a call goes to the Automated Attendant
Service, the caller hears the prompt on Form 5 in Spanish (the Primary
Language).
When Night Service is on and a call goes to the Automated Attendant
Service, the caller hears the prompt on Form 5 in English (the Secondary
Language) when he or she presses [
★
] [
1
].
Post-Installation Recommendations
■
■
Since callers can leave a message in the mailbox at extension 10, Vera
should record a general business greeting for this extension in both
Spanish and English. The greetings should instruct callers to press [ ★ ] [ 1 ]
to switch to the other language.
All employees should record a personal greeting in both Spanish and
English. The greetings should instruct callers to press [ ★ ] [ 1 ] to switch to
the other language. In addition, employees change the factory-set
password for their mailboxes.
F-25