Case Studies
Filling Out the Planning Forms
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This section explains how the System Planner for the PARTNER Plus
Release 4.1 Communications System and the forms for the PARTNER MAIL VS
Release 4 Voice Messaging System are filled out based on the facts in the
Software Mexico case. For brevity, “CS” refers to the System Planner forms for
the communications system and “VMS” refers to the forms for the voice
messaging system.
CS Form A, Page 1 of 3
Write the Telephone Numbers in order customer desires: Telephone
numbers in this column represent Software Mexico’s four lines.
VMS-AA: In this column, checks for Lines 01, 02, 03, and 04 indicate that
unanswered calls on those lines go to the Automated Attendant Service
of the PARTNER MAIL VS system.
CS Form A, Page 2 of 3
System Settings:
Receptionist answers calls during business hours? “No” on this line
indicates that Vera will backup the voice messaging system.
Music on Hold (#602): The blank line indicates that a Music on Hold
device is installed.
Ring on Transfer (#119): “NA” written in the space provided indicates
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that music or recorded messages will be played while calls are being
transferred.
Line Coverage:
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VMS Hunt Delay (#506): The blank line indicates that the Automated
Attendant Service answers outside calls immediately.
VMS Hunt Schedule (#507): The absence of any check mark indicates
that the Automated Attendant Service picks up unanswered calls during
business hours and after hours. (This setting is the default.)
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