Troubleshooting
System Does Not Transfer Calls Properly
Possible Cause 1: If this occurs when the Automated Attendant Service answers
calls, the Menu Definition may be programmed incorrectly.
What to do: Follow the steps for “Verifying System Operation” in Chapter 4 to
test Automated Attendant Service.
If outside calls are not transferred to the correct extension or group,
follow the instructions for “Menu Definition and Day Menu Prompt” as
appropriate for Monolingual or Bilingual Mode in Chapter 4 to reprogram
the Menu Definition.
If outside calls are transferred to the correct extension or group, go to
Possible Cause 2.
Possible Cause 2: A valid destination was not entered by the caller.
What to do: Make sure a valid destination was entered. Check the Programming
and Use guide for your communications system to determine valid extension
and group numbers.
System Does Not Respond to Entered Digits
Possible Cause 1: System is not receiving touchtones.
What to do: The voice messaging system may not be able to interpret
touchtones while a greeting plays. Wait until the greeting finishes before
entering the touchtones. If you are using a speakerphone, turn off the
microphone.
Possible Cause 2: If this occurs when the Automated Attendant Service answers
calls, the Menu Definition may be programmed incorrectly.
What to do: Follow the steps for “Verifying System Operation” in Chapter 4 to
test Automated Attendant Service.
If outside calls are not transferred to the correct extension or group,
follow the instructions for “Menu Definition and Day Menu Prompt” as
appropriate for Monolingual or Bilingual Mode in Chapter 4 to reprogram
the Menu Definition.
If outside calls are transferred to the correct extension or group, go to
Possible Cause 3.
Possible Cause 3: The line is too noisy.
What to do: Call your local telephone company.
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