Troubleshooting
Possible Cause 3: The PARTNER MAIL VS may not be programmed correctly.
What to do: Refer to Figure 2-1 in Chapter 2 to determine the extension
numbers that are associated with the PARTNER MAIL VS module. Then use
Hunt Group Extensions (#505) to verify that the VMS extensions are assigned to
Hunt Group 7.
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If Hunt Group 7 does not have the correct VMS extensions, assign the
correct extension numbers.
If Hunt Group 7 has the correct VMS extensions, call for help*.
Message Light Does Not Turn Off
Possible Cause: There are messages in the mailbox. The message light stays
on if there are any new (unretrieved) messages in the mailbox.
What to do: Retrieve or delete all new messages from the mailbox.
Outcalling Is Delayed
Possible Cause 1: There is heavy call traffic and Outcalling volume on the mail
system. The Outcalling port is also used in call handling. If your system
performs heavy Outcalling or has heavy call volume, the port may frequently be
unavailable for Outcalling.
What to do: You may need more ports (if you have a 2-port system), or you
may need to reduce the number of subscribers who have Outcalling privileges.
Outcalling to a Digital Pager Is Not Working
Possible Cause 1: The Outcalling number is not properly programmed.
What to do: Check that the Outcalling number is correct. If not, reprogram the
number.
Possible Cause 2: Insufficient number of pauses in Outcalling number.
What to do: It is important to include a sufficient number of pauses between the
pager number and the Personal Identification Number (PIN), or between the
pager number and the callback number. Leave several pauses after the pager
number. You must allow enough time for the paging system to answer before
the PIN and/or callback number is dialed.
In addition, a pause should follow the “9” dialed to get an outside line. And if the
communications system is set to rotary (rather than touchtone) service, pauses
may need to be included after every digit in the Outcalling number.
*In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call
your Lucent Technologies Representative or Authorized Dealer.
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