Case Studies
Filling Out the Planning FormsCS Form A, Page 1 of 2
This section explains how the System Planner for the PARTNER Advanced
Communications System Release 1.0 and the forms for the PARTNER MAIL VS
Release 4 Voice Messaging System are filled out based on the facts in the
Tennis Land case. For brevity, “CS” refers to the System Planner forms for the
communications system and “VMS” refers to the forms for the voice messaging
system.
Write the Telephone Numbers in order customer desires: Telephone
numbers in this column represent Tennis Land’s three lines. The last line,
Line 03, is Stan’s personal line.
VMS-AA: In this column, checks for Lines 01, 02, and 03 indicate that
unanswered calls on those lines go to the Automated Attendant Service
of the PARTNER MAIL VS system.
VMS-Mail: Stan’s extension number, 12, in this column indicates that
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the Line Coverage Extension (#208) feature sends unanswered calls on
Line 04 directly to Stan’s mailbox.
CS Form A, Page 2 of 2
System Settings:
■Receptionist answers calls during business hours? The clerk and
salespeople will serve the receptionist function; so “Yes” appears on
this line.
■Ring on Transfer (#119): “NA” written in the space provided indicates
that music or recorded messages will be played while calls are being
transferred.
■Music on Hold (#602): The blank line indicates that a Music on Hold
device is installed.
Line Coverage:
■VMS Hunt Delay (#506): “Del” (Delayed) indicates that the Automated
Attendant Service acts as a backup, picking up calls after the fourth ring.
A person has a chance to answer before a call goes to the PARTNER
MAIL VS system.
■VMS Hunt Schedule (#507): The absence of any check mark indicates
that the Automated Attendant Service picks up unanswered calls during
business hours and after hours. (This setting is the default.)
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