System Management
Group Calling Tips
It is important to note that voice mail coverage is not provided for group calls. If
your system is set up for group transfer, be sure that the receptionist is aware of
the following items:
■
■
■
If the Automated Attendant Service transfers a call to a Hunt Group or
Calling Group*, and all members in the group are busy (members are
either on the phone or have Do Not Disturb on), the call is transferred to
the receptionist’s extension. When callers transfer to a busy group, they
hear Music On Hold, tones, ringing, or silence (depending on how the
communications system is set up) until the receptionist answers.
If the Automated Attendant Service transfers a call to a Calling Group
and the call is not answered, the call is transferred to the receptionist’s
extension after the programmed number of transfer return rings. The call
will not be sent to the voice mailbox.
If the Automated Attendant Service transfers a call to a Hunt Group that
has only one available member and that member does not answer the
call, the call is transferred to the receptionist’s extension after the
programmed number of transfer return rings. The call will not be sent to
the voice mailbox.
*Calling Groups are not available on all systems. Check the Programming and Use guide for the
communications system.
5-7