Case Studies
CS Form B1, Page 1 of 3
Write Name/Description: The names listed for extensions 10 though 19
in this column identify the extension assignments.
Identify Telephone Attached to this Extension: Check in these
columns specify the type of telephone each person or location has.
VMS in the Write Name/Description column and checks in the
PARTNER MAIL VS column indicate that the PARTNER MAIL VS module
is installed in Slot 3 of the Control Unit. The module uses extensions 22
and 23, the last two extensions for that slot.
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■Write Transfer Return Ext. No.: “10” in this column indicates that
when a call transferred by the PARTNER MAIL VS system is unanswered,
it goes to extension 10 where the clerk can answer it.
CS Form B2, Page 1 of 2
Automatic VMS Cover (#310): Check in this column indicate that
unanswered calls to extensions 10 through 15 automatically are covered
by the Automated Attendant Service.
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Hunt Group Extensions 1-6 (#505): “1” in this column indicates that
extensions 16 and 17 make up Hunt Group 1. A call transferred to this
group rings three times at the first non-busy extension. If it is not
answered, it moves to the next non-busy extensions in the group,
continuing until someone answers or the caller hangs up.
Hunt Group Extensions VMS Only: column for extensions 22
and 23 satisfy the requirement that the extensions used by the
PARTNER MAIL VS module be assigned to Hunt Group 7.
CS Form C3, PARTNER-18 Phone
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The first Form C3 identifies the buttons programmed on the
PARTNER-18D phone at extension 10: Night Service, Do Not Disturb,
Voice Mail Messages, and Voice Mailbox Transfer.
The Night Service button allows the user to turn Night Service on and off.
When Night Service is off, the Day Menu prompt plays. When Night
Service is on, the Night Menu Prompt plays.
A subscriber can use the Do Not Disturb button to send callers to the
general mailbox without ringing the extension first.
The Voice Mail Messages button allows the user to call Voice Mail
Service with one touch.
The Voice Mailbox Transfer button allows the user to transfer callers
directly to another subscriber’s mailbox without ringing the extension first.
The second Form C3 indicates the buttons programmed on the
PARTNER-18 phones at extensions 11, 12, 13, 14, and 15:
Do Not Disturb, Voice Mail Messages, and Voice Mailbox Transfer.
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