System Management
Automated Attendant Service
Automated Attendant Service (see Figure 5-2) can provide both day and night
operation so callers can hear an appropriate prompt in either the System or
Primary Language when they call your company. The voice messaging system
switches to day or night operation depending on the setting of the Night Service
button at extension 10—the receptionist’s extension. You can customize the day
and/or night menu to welcome the caller and offer the caller a list of options for
transferring to a system extension or group, or for hearing an Announcement
that you record. These Announcements can tell callers about your business
hours and location, emergency cover information, and seasonal or special
offers.
You can record up to two Announcements (of up to four minutes each). If the
system is set for Bilingual Mode, you can record up to two Announcements in
each language. Be sure to record the Day and Night Menu Prompts in both the
Primary and Secondary Languages as well. Then callers can press [
★
] [
1
] to
switch between the languages.
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