Main
              Copyright  1997 Lucent Technologies
585-322-521 All Rights Reserved Comcode 107970212 Printed in USA Issue 1 March 1997                
Notice
Your Responsibility for Your Systems Security                
Federal Communications Commission Statement
              Important Safety Instructions
SAVE THESE INSTRUCTIONS                
About This Guide
              1
2                
4
3              
5
System Management                
C
6                
Specifications 
            Page
              Figures
1                
2
3                
5
              About This Guide
Purpose                
Terminology
              Key Sequences
              How to Use This Guide
              Product Safety Statements
How to Comment on This Guide              
Reference Materials
              Overview
Tutor Feature Languages Voice Messaging Services                
Security
              Overview
            Page
              Tutor Feature
              Languages
Voice Messaging Services              
Overview
PARTNER MAIL VS Voice Messaging System                
1-5
VMS Coverage Manual                
Coverage
              opens.
            Page
              Communications System Features Affecting
            Page
              Transfer Return Extension
Automated Attendant Service Scenarios              
Music On Hold
              Communications System Features Affecting Call Answer Service
VMS Extension Coverage            
Page
              Mailboxes
Guest Mailboxes              
Security
System Security Guidelines              
Security Policy and User Education
            Page
            Page
              Installation 2
Before You Start              
Installing the PARTNER MAIL VS Module
            Page
              Installation
5-Slot Carrier                
2-4
2-port                
4-port
            Page
            Page
              Understanding Programming 3
Communications System Programming                
Voice Messaging System Programming
              Understanding Programming 3
Communications System              
Planning Forms
Using System Programming              
The Programming Overlays
Programming Mode              
Voice Messaging System
Planning Forms              
Using System Programming
              The Programming Main Menu
Accessing the Programming Main Menu              
Programming Guidelines
              Initial Programming 4
Voice Mail System Configurations                
Initial Communications System Setup
Voice Messaging System Programming              
Communications System Programming
Verifying System Operation              
Initial Programming 4
Overview              
Voice Mail System Configurations
Upgrading Your Voice Mail System              
Initial Communications System Setup
VMS Hunt Group Extensions              
Transfer Return Extensions
Outgoing Call Restriction            
Page
              Voice Messaging System
            Page
              Menu Definition, Day Menu Prompt, and Announcements
            Page
              Night Menu Prompt
              Menu Definition, Day Menu Prompts, and Announcements
            Page
              Night Menu Prompt
            Page
              Deleting a Mailbox
              Creating a Mailbox
Modifying a Mailboxs Language              
Assigning Outcalling Privileges
              Line Ownership
Assigning Line Ownership              
Communications System
              Automatic Extension Privacy
              Night Service
Music On Hold              
Disallowed Phone Numbers
Creating a Disallowed Phone Number List                
Assigning the Disallowed Phone Number List
              Allowed Phone Numbers
Creating an Allowed Phone Number List                
Assigning the Allowed Phone Number List
            Page
              Line Coverage Extension
Automatic VMS Cover              
VMS Cover Rings
Telephone Button Programming                
VMS Cover
            Page
              Voice Mail Messages
              Verifying System Operation
Day Menu              
Night Menu
              VMS Extension Coverage
Line Coverage Extension              
System Management
General Information              
Modifying Mailboxes
Telephone Button Programming              
System Management 5
              General Information
Changing Your Password              
Training Co-Workers
Outcalling            
Page
              Using the Tutor Feature
              Receptionists Responsibilities
              Group Calling Tips
              Language
              Modifying the Language Mode
              Playing the System Language
              Modifying the System Language
            Page
              Playing the Primary Language
              Modifying the Primary Language
              Playing the Secondary Language
              Modifying the Secondary Language
            Page
              Automated Attendant Service
              System Management
Programming Main Menu (Press 9) Automated Attendant (Press                
3)
Figure 5-2 Automated Attendant Service Menu 5-19              
Menu Definition, Prompt, and Announcements
            Page
              Other Options
Playing the Menu Definition and Announcements              
Playing the Day or Night Menu Prompt
              Modifying the Menu Definition, Day Menu Prompt, and Announcements
            Page
              Modifying the Night Menu Prompt
              Playing the Menu Definition and Announcements
              Playing the Day and Night Menu Prompts in the Primary and Secondary Languages
            Page
              Modifying the Menu Definition, Day Menu Prompts, and Announcements
            Page
              Modifying the Night Menu Prompts
            Page
            Page
              Automatic Extension Privacy
              Modifying Mailboxes
            Page
            Page
              Hardware Considerations
              Guest Mailboxes
            Page
              Checking a Mailboxs Status
Deleting a Mailbox            
Page
              Creating a Mailbox
              Reinitializing a Password
              Reinitializing a Mailbox
              Playing a Mailboxs Language
              Modifying a Mailboxs Language
              Administering Outcalling for a Mailbox
            Page
              Automatic VMS Cover
VMS Cover Rings              
Line Coverage
            Page
              Scanning Line Ownership
              Assigning Line Ownership
              Modifying Line Ownership
              Deleting Line Ownership
            Page
              Extension Line Coverage
              Telephone Button Programming
VMS Cover            
Page
              Voice Mail Messages
              Troubleshooting
When You Need Help                
6-i
              Troubleshooting 6
When You Need Help              
Automated Attendant Service
Outside Callers Hear Ringing, but System Does Not Answer            
Page
              System Does Not Transfer Calls Properly
System Does Not Respond to Entered Digits              
Unanswered Transferred Calls Ring Continually
              Call Answer Service
              Voice Mail Service
Subscriber Unable to Log In to Voice Mail                
Date or Time in Message Headers Is Incorrect
              Subscriber Cannot Forward Messages to Another Subscriber
Subscribers Hear Busy Signal When Calling In to Voice Mail              
Message Light Does Not Turn Off
Outcalling Is Delayed                
Outcalling to a Digital Pager Is Not Working
              Outcalling to a Telephone Is Not Working
              Language
Cannot Switch Between Primary and Secondary Languages                
Cannot Understand Language Prompts
              Specifications A
            Page
            Page
            Page
              FCC Information B
Federal Communications Commission (FCC) Interference Information              
FCC Notification and Repair Information
              IC Notification and Repair Information
              Renseignements sur la notification du ministre des Communications du Canada et la rparation
              Warranty Information C
Repair Information                
In-Warranty Repairs
              Post-Warranty Repairs
              Lucent Technologies Warranty and Limitation of Liability
              Limitation of Liability
Voice Messaging System Planning Forms              
D
              How To Use the Forms
              Form 1: Language
            Page
              or Announcement 
#              
Programming the Menu
              Form 3A: Automated Attendant Announcement
              Form 3B: Automated Attendant AnnouncementSecondary Language
            Page
              Form 4A: Day Menu PromptSecondary Language
Required for Bilingual Mode only if VMS Hunt Schedule is set to Day Only or Always            
Page
              Form 5A: Night Menu PromptSecondary Language
Required for Bilingual Mode only if VMS Hunt Schedule is set to Night Only or Always              
Form 6: Line Ownership
Required if VMS Line Coverage exists for one or more lines Line #                
Line Owner (Subscriber Name)
Telephone Number                
Programming Line Ownership
              E
              How To Use the Forms
            Page
              For additional instructions, see pages 3 and 4.
              1 of 3
Identify Telephone                
10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27
Identify Auxiliary Equipment              
ldentify Telephone Identify Auxiliary Equipment
28 29 30 31 32 33 34 35                
36 37 38 39 40
41            
Page
              1 of 2
              34 35
36 37 38 39 40 41              
Intercom Intercom Ext.
              Form C2: Intercom Autodialer
            Page
              Form C4: PARTNER-6 Phone
4 of 8                
IntercomIntercom
              Form C5: MLS-34D Phone
5 of 8                
6 of 8
              Form C6: MLS-18D Phone
              Form C7: MLS-12/12D Phone
7 of 8              
Form C8: MLS-6 Phone
8 of 8              
Disallowed Phone Number Lists {#404}
Allowed Phone Number Lists {#407}              
Emergency Phone Number List {#406}
External Hotline {#311}              
Forced Account Code List {#409}
              Form E: System Speed Dial Numbers
1 of 1                
#
 ] + 3-digit code. On standard phones, press [                 
Feature
            Page
              For additional instructions, see page 3.
              3 of 3
For additional instructions, see page 4.              
1 of 4
For-additional instructions, see page 5.              
2 of 4
Required for PARTNER II System extensions 34 through 57.                
Identify Auxiliary Equipment
Identify Telephone                
34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57
            Page
            Page
              1 of 2
              Form B2: Customized Extension Setting
              Intercom Ext.
              Form C2: Intercom Autodialer
              Form C3: PARTNER-18 Phone
              Form C4: PARTNER-6 Phone
4 of 8              
Form C5: MLS-34D Phone
5 of 8              
Form C6: MLS-18 Phone
6 of 8                
IntercomIntercom
              Form C7: MLS-12 Phone
7 of 8              
Form C8: MLS-6 Phone
8 of 8              
Disallowed Phone Number Lists {#404}
Allowed Phone Number Lists {#407}                
Emergency Phone Number List {#406}
External Hotline {#311}              
Forced Account Code List {#409}
              Form E: System Speed Dial Number
1 of 1                
#
 ] + 3-digit code. On standard phones, press [                 
Feat
              Case Studies F
Purpose              
Case Study #1
About the Customer            
Page
              Filling Out the Planning Forms
CS Form A, Page 1 of 2                
CS Form A, Page 2 of 2
              CS Form B1, Page 1 of 3
CS Form B2, Page 1 of 2                
CS Form C3, PARTNER-18 Phone
              CS Form C7, MLS-12 Phone VMS Form 1
VMS Form 2                
VMS Form 3
VMS Form 3A VMS Form 4              
VMS Form 5
Post-Installation Recommendations            
Page
              Form A:
System Configuration              
Form A:
System Configuration                
For additional instructions, see pages 3 and 4.
              1 of 3
            Page
            Page
            Page
              Form C7: MLS-12/12D Phone
7 or 8              
Outcalling
            Page
              Form 3A: Automated Attendant Announcement
            Page
            Page
              Case Study #2
About the Customer              
Filling Out the Planning Forms
CS Form A, Page 1 of 3                
CS Form A, Page 2 of 3
              CS Form B1, Page 1 of 3
CS Form B2, Page 1 of 2                
CS Form C1, PARTNER-34D Phone
              CS Form C3, PARTNER-18 Phone VMS Form 1
VMS Form 2                
VMS Form 3
              VMS Form 4
VMS Form 4A                
VMS Form 5
VMS Form 5A                
Post-Installation Recommendations
            Page
            Page
              Form A:     System Configuration
For additional instructions, see page 3.            
Page
            Page
              Intercom Intercom Ext.
            Page
            Page
              Form 1: Language
              Language Assigned
Mailbox Subscriber Name                
Outcalling
            Page
            Page
              Form 4A: Day Menu PromptSecondary Language
Required for Bilingual Mode only if VMS Hunt Schedule is set to Day Only or Always            
Page
              Form 5A: Night Menu PromptSecondary Language
Required for Bilingual Mode only if VMS Hunt Schedule is set to Night Only or Always              
Glossary
B                
GL-1
C              
G
H                
GL-2
I                
L
              M
N                
GL-3
O                
P
              T
V                
GL-4
              Index
B                
IN-1
C                
F
              G
IN-2                
H
I                
K
              P
IN-3                
R
S                
T
              Call Voice Mail Service (Press
7 7 7 ) Enter Login (Press                
9 9 # ) Enter Mailbox Password (Press
1 2 3 4 for factory default and                
#) Select Programming Main Menu (Press 9)
              C2V3
              BC
V4V17 V5                
V18
V11 V21                
V4V22 V5
              C3
            Page
              PARTNER MAIL VS System Programming Reference
To Program the PARTNER MAIL VS System                
V14
Language Automated Attendant Automated Attendant                
V1
              To Program the PARTNER MAIL VS System
Automated Attendant Automated Attendant                
Automated Attendant
V11 V5                
V15
              PARTNER MAIL VS System Programming Reference
To Program The PARTNER MAIL VS System                
Automated Attendant Mailboxes Line Ownership
V16 V23 V17                 
V24 V7V18
              C7 C1 C3
C8 C2 C4              
C13 C11 C14
C12