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Lucent Technologies Enterprise Communications Server manual Definity

Models: Enterprise Communications Server

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Timer Select button Connecting Two or More Callers Maintenance Code Calling Access Procedures Using CAS Backup Service Cleaning Your Console Testing the Console Ringer-Volume Control Area Using Night Service

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DEFINITY®

Enterprise Communications Server

Release 7

Console Operations

555-230-700 Comcode 108383837 Issue 4

June 1999

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Lucent Technologies Enterprise Communications Server manual Definity

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Contents

Definity Trademarks Contents Definity Enterprise Communications Server Release Routine Maintenance June Introduction Security Measures Conventions Used in This Document Introduction Security Measures Definity Enterprise Communications Server Release Physical Layout of Your Console Understanding the Console Layout Figure Notes Console Outside-Lines Buttons Area Sample Outside-Lines Buttons Area Call Appearance Buttons Call Appearance Buttons and Lamps Dialing Keypad On next Features Feature Button Area Display Inspect Mode Called-party identification Displaying in Normal Mode If the call gets redirected, the following displays User cannot place any calls from their phone Displays when called parties do one of the following Ringer-Volume Control Area Selector Console Ringer Volume Control Area enhanced console Selector Console Area Determining Extension Number Status On next Tones Heard Through Handset or Headset You or an unanswered transferred call Operating the Console Deactivating the Console Activating the ConsoleTransferring Calls to Internal Extensions Transferring Calls to Outside Numbers Placing Callers on Hold Connecting Two or More Callers Answering Emergency Calls Definity Enterprise Communications Server Release Speeding Up the Console Using Auto Start Procedures Feature NameExample Speed Dialing Using the Features Handling Multiple-Party Calls Recalling the Console Operator Locking Out the Console Operator Paging with Deluxe Voice Paging Answering Calls for Another Party Routing Calls Through the Console Operator Backing Up the Console OperatorCovering Calls from the Console Forwarding All Calls Caller’s number and the unanswered phone’s number Parking Calls Paging for Called Parties Chime Paging Code Calling Access Paging with Voice Paging Paging with Deluxe Voice Paging Assisting Callers with Special Tools Using Call Waiting Split-Swap Split-Swap Exception Interrupting a Call Emergency Notification to Digital Telephones Overriding Diversion Features Crisis Alert Every User Responds Providing Emergency Notification to Operator Providing Emergency Access to the Operator Placing a Series of Calls Managing Outside Lines Controlling Access to Outside LinesExamples Displaying Outside Line Information Choosing Outside Lines Using Features for Internal UseRestricting Calls Controlled Restrictions Don’t Split Activating Don’t Split Accessing Individual Console Operators Testing Phone System Components Using the Internal Directory Leaving Messages Assigning Main Console Operators Retrieving Messages Using Night Service Manual Override Routing Calls EconomicallyClocked Manual Override Immediate Manual Override Enter Activate Route PLAN, DAY & Time Tells what features are assigned to other buttons Using Visually Impaired Attendant Service Vias Identifying Differences A CAS Environment Centralized Attendant Service Using a CAS Display Using CAS-Associated Tones Transferring CAS Calls Using CAS Operating Procedures Using CAS Night Service Operations Using CAS Backup ServiceMulti-Line Phone Night Service Operations Placing Calls on Remote Hold Placing CAS Calls on Remote Hold Cancelling CAS Calls Single-Line Phone Night Service Operations Testing the Console Routine Maintenance Commercial Power Failure Cleaning Your Console Glossary and Abbreviations See Call Detail Recording CDR See attendant console Network Primary Rate Interface ISDN-PRI See Primary Rate Interface PRI Taas Index Definity Enterprise Communications Server Release Definity Enterprise Communications Server Release Transferring, 26 extension number status Index Timer Select button Definity Enterprise Communications Server Release Index

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