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Enterprise Communications Server manual Index
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Enterprise Communications Server
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Maintenance
Connecting Two or More Callers
Procedures
Timer Select button
Using CAS Backup Service
Cleaning Your Console
Testing the Console
Ringer-Volume Control Area
Using Night Service
Code Calling Access
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DEFINITY® Enterprise Communications Server Release 7
Issue 4
Console Operations
555-230-700
June 1999
Index
86
Page 91
Page 92
Image 92
Page 91
Contents
Definity
Trademarks
Contents
Definity Enterprise Communications Server Release
Routine Maintenance
June
Introduction
Conventions Used in This Document
Security Measures
Introduction Security Measures
Definity Enterprise Communications Server Release
Understanding the Console Layout
Physical Layout of Your Console
Figure Notes
Console Outside-Lines Buttons Area
Sample Outside-Lines Buttons Area Call Appearance Buttons
Call Appearance Buttons and Lamps Dialing Keypad
On next
Features
Feature Button Area Display
Inspect Mode
Displaying in Normal Mode
Called-party identification
If the call gets redirected, the following displays
User cannot place any calls from their phone
Displays when called parties do one of the following
Ringer-Volume Control Area
Ringer Volume Control Area enhanced console
Selector Console
Selector Console Area Determining Extension Number Status
Tones Heard Through Handset or Headset
On next
You or an unanswered transferred call
Operating the Console
Transferring Calls to Internal Extensions
Activating the Console
Deactivating the Console
Transferring Calls to Outside Numbers
Connecting Two or More Callers
Placing Callers on Hold
Answering Emergency Calls
Definity Enterprise Communications Server Release
Using Auto Start
Speeding Up the Console
Feature Name
Procedures
Example
Speed Dialing
Using the Features Handling Multiple-Party Calls
Locking Out the Console Operator
Recalling the Console Operator
Paging with Deluxe Voice Paging
Answering Calls for Another Party
Covering Calls from the Console
Backing Up the Console Operator
Routing Calls Through the Console Operator
Caller’s number and the unanswered phone’s number
Forwarding All Calls
Parking Calls
Paging for Called Parties
Chime Paging
Code Calling Access
Paging with Voice Paging
Paging with Deluxe Voice Paging
Using Call Waiting
Assisting Callers with Special Tools
Split-Swap
Split-Swap
Interrupting a Call
Exception
Overriding Diversion Features
Emergency Notification to Digital Telephones
Crisis Alert Every User Responds
Providing Emergency Access to the Operator
Providing Emergency Notification to Operator
Placing a Series of Calls
Examples
Controlling Access to Outside Lines
Managing Outside Lines
Displaying Outside Line Information
Restricting Calls
Using Features for Internal Use
Choosing Outside Lines
Controlled Restrictions
Activating Don’t Split
Don’t Split
Testing Phone System Components
Accessing Individual Console Operators
Using the Internal Directory
Assigning Main Console Operators
Leaving Messages
Retrieving Messages
Using Night Service
Clocked Manual Override
Routing Calls Economically
Manual Override
Immediate Manual Override
Enter Activate Route PLAN, DAY & Time
Using Visually Impaired Attendant Service
Tells what features are assigned to other buttons
Vias
Centralized Attendant Service
Identifying Differences A CAS Environment
Using CAS-Associated Tones
Using a CAS Display
Using CAS Operating Procedures
Transferring CAS Calls
Using CAS Backup Service
Using CAS Night Service Operations
Multi-Line Phone Night Service Operations
Placing Calls on Remote Hold
Cancelling CAS Calls
Placing CAS Calls on Remote Hold
Single-Line Phone Night Service Operations
Routine Maintenance
Testing the Console
Cleaning Your Console
Commercial Power Failure
Glossary and Abbreviations
See Call Detail Recording CDR
See attendant console
Network Primary Rate Interface ISDN-PRI
See Primary Rate Interface PRI
Taas
Index
Definity Enterprise Communications Server Release
Definity Enterprise Communications Server Release
Transferring, 26 extension number status
Index
Timer Select button
Definity Enterprise Communications Server Release
Index
