Lucent Technologies Enterprise Communications Server manual

DEFINITY® Enterprise Communications Server Release 7			Issue 4
Console Operations 555-230-700			June 1999
Contents
			iv
■	Answering Calls for Another Party		34
		Backing Up the Console Operator	35
		Routing Calls Through the Console Operator	35
		Covering Calls from the Console	35
		Forwarding All Calls	36
		Parking Calls	37
■	Paging for Called Parties		38
		Parking Calls	38
		Chime Paging	39
		Paging with Voice Paging	41
		Paging with Deluxe Voice Paging	42
■	Assisting Callers with Special Tools		43
		Using Call Waiting	43
		Split-Swap	44
		Interrupting a Call	45
		Overriding Diversion Features	46
		Emergency Notification to Digital Telephones	46
		Providing Emergency Notification to the Operator	48
		Providing Emergency Access to the Operator	48
		Placing a Series of Calls	49
■	Managing Outside Lines		50
		Controlling Access to Outside Lines	50
		Displaying Outside Line Information	51
		Choosing Outside Lines	52
■	Using Features for Internal Use		52
		Restricting Calls	52
		Activating Don’t Split	54
		Testing Phone System Components	55
		Accessing Individual Console Operators	55
		Using the Internal Directory	56
		Assigning Main Console Operators	57
		Leaving Messages	57
		Retrieving Messages	58
		Using Night Service	59
		Routing Calls Economically	60