Lucent Technologies Enterprise Communications Server manual Forwarding All Calls

DEFINITY® Enterprise Communications Server Release 7	Issue 4
Console Operations 555-230-700	June 1999
4 Using the Features
Answering Calls for Another Party	36

Example

Widgets, Inc. takes great pride in providing human contact for all persons calling customer service representatives. The system manager, Kelly Ratliffe, has programmed all customer service representative phones to go to coverage. When Suzanne Jones, customer service representative, is busy on a call, an incoming call routes to Pat.

Feature Name

Call Coverage

Procedures

Table 6 describes the information that displays on your display when call coverage calls come to your console.

Table 6. Call Coverage Display Information

Display	Meaning
B or b	The called party is already on a call. Your console displays the
	caller’s number and the unanswered phone’s number.

dNobody answered this phone or the calling party sent the call to coverage. Your console displays the caller’s number and the unanswered phone’s number.

s All calls that come to this number are sent temporarily to coverage.

Forwarding All Calls

You can forward all calls or remove forwarding for all calls for any extension in the system except the console.

Exception:

Ask your system manager if you work in a Distributed Communications System (DCS) environment. If you do, the forwarded-to telephone number must not:

■Be longer than 10 digits. The 10 digits can include a 3-digit access code followed by a typical 7-digit telephone number.

■Include authorization codes. Authorization codes cannot be in the forwarded-to telephone number.