DEFINITY® Enterprise Communications Server Release 7 | Issue 4 |
Console Operations | June 1999 |
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2Understanding the Console Layout
Physical Layout of Your Console | 17 | |||||
| Table 3. Call Purpose Identifiers | (Continued) | ||||
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| d |
| Displays when called parties do one of the following: | |||
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| ■ Do not answer |
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| ■ Send their calls to coverage | ||
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| ■ Are unavailable and have a temporary bridged appearance. | ||
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| f |
| System users forward their calls to you. | |||
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| ic |
| The system redirects calls to you due to a problem with the | |||
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| system or because your system manager has programmed calls | ||
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| made to specified extensions to come to you. | ||
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| ld |
| Incoming calls that are listed in the phone book and are placed | |||
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| directly to a system user’s extension. | ||
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| n |
| Night service is on and the call goes to the night service station. | |||
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| na |
| Consoles are in night service mode. | |||
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| rc |
| A held call returns to the console. | |||
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| rt |
| An unanswered, transferred call returns to the console. | |||
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| sc |
| A caller places repeated calls on the same line without | |||
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| disconnecting. |
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| s |
| Displays when a called system user temporarily sends all their | |||
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| calls to coverage. |
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| tc |
| A caller attempts to make an outgoing call on an outside line that | |||
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| you control. The call redirects to you. | ||
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■Call status
