Lucent Technologies Enterprise Communications Server manual Displaying Outside Line Information

DEFINITY® Enterprise Communications Server Release 7	Issue 4
Console Operations 555-230-700	June 1999
4 Using the Features
Managing Outside Lines	51

Example

In an effort to increase their profit margins, Widgets, Inc. institutes a controlled long-distance calling plan. Only three customer service representatives may use long distance service and they may only call Widget, Inc. distributors. Pat screens all outgoing customer service calls and when appropriate dials the long-distance numbers for the representatives.

Feature Name

Attendant Control of Trunk Group Access

Procedures

Your system manager programs this information into your console to occur automatically. When a controlled trunk group access call occurs, the display provides you with the following information:

a= LINDA WAGNER LOCAL tc

■The name of the calling line (a=)

■The calling party’s name (Linda Wagner)

■The type of outside line that the calling party tried to access (Local)

■The type of call purpose in use (tc = you have control of outside lines for this call)

Displaying Outside Line Information

This feature provides call information about outside calls. This information appears on your display. When parties on the other end of the call do not have this feature, or faulty transmission causes information to be lost, information may not appear as you expect.

With this feature, the following information appears on your display:

■Calling party’s number

The full number, including the area code, of the calling party

■Calling party’s name

The name associated with the calling party’s phone

■Called party’s number

The full number, including the area code, of the called party

■Called party’s name

The name associated with the called party’s number