Lucent Technologies Enterprise Communications Server manual Retrieving Messages

DEFINITY® Enterprise Communications Server Release 7	Issue 4
Console Operations 555-230-700	June 1999
4 Using the Features
Using Features for Internal Use	58

Feature Name

Leave Word Calling

Procedures

To store a message when a phone is busy or a call goes unanswered:

1.Press the START button.

2.Dial the desired extension.

Called party’s phone is busy or goes unanswered.

3.Press the LWC button. This leave a preprogrammed “call me” message.

4.Hang up.

To cancel a message you left for a system user:

1.Press the START button.

2.Press the LWC CANCEL button.

3.Dial extension number where message was left.

4.Select one of the following options:

■If you hear a confirmation tone (3 short bursts of tone), press the

RELEASE button.

or

■If you hear a reorder tone (fast busy tone), press the CANCEL button to try again.

Retrieving Messages

You can retrieve messages for other system users. Other system users may or may not be able to retrieve their own messages.

Example

Rich Winston, manager of Widgets, Inc. self-cleaning bathtub manufacturing, needs to retrieve leave word calling messages left for him on his assembly line phone. He calls Pat and Pat sees the following information on her display:

CARTER ANN 2/7 10:45a 2 CALL 3124

Pat tells Rich that Ann Carter called him two times; the last time she called was at 10:45 on February 7; and Ann wants Rich to call her back at extension 3124.