Lucent Technologies Enterprise Communications Server manual See Call Detail Recording CDR

DEFINITY® Enterprise Communications Server Release 7	Issue 4
Console Operations 555-230-700	June 1999
Glossary and Abbreviations
	74

Automatic Call Distribution (ACD) split

A method of routing calls of a similar type among agents in a call center. Also, a group of extensions that are staffed by agents trained to handle a certain type of incoming call.

Automatic Route Selection (ARS)

A feature that allows the system to automatically choose the least-cost way to send a toll call.

B

barrier code

A security code used with the Remote Access feature to prevent unauthorized access to the system.

BLF

Busy Lamp Field

bridge (bridging)

The appearance of a phone’s extension at one or more other phones.

bridged appearance

A call appearance on a phone that matches a call appearance on another phone for the duration of a call.

C

call appearance

1.For the attendant console, six buttons, labeled a–f, used to originate, receive, and hold calls. Two lights next to the button show the status of the call appearance.

2.For the phone, a button labeled with an extension and used to place outgoing calls, receive incoming calls, or hold calls. Two lights next to the button show the status of the call appearance.

Call Detail Recording (CDR)

A feature that uses software and hardware to record call data (same as CDRU).

CAS

Centralized Attendant Service or Call Accounting System

CDR

See Call Detail Recording (CDR).

Class of Restriction (COR)

Afeature that allows up to 64 classes of call-origination and call-termination restrictions for phones, voice-terminal groups, data modules, and trunk groups. See also Class of Service (COS).

Class of Service (COS)

A feature that uses a number to specify if voice-terminal users can activate the Automatic Callback, Call Forwarding All Calls, Data Privacy, or Priority Calling features. See also Class of Restriction (COR).

communications system

The software-controlled processor complex that interprets dialing pulses, tones, and keyboard characters and makes the proper connections both within the system and external to the system.