DEFINITY® Enterprise Communications Server Release 7 | Issue 4 |
Console Operations | June 1999 |
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2Understanding the Console Layout
Physical Layout of Your Console | 21 |
■If a station has the SAC feature active and is busy, the DXS/BLF lamps remain steady until the station is no longer busy. At that time, the lamp goes to a flashing mode. The PC Console alerts by changing colors on the icon for the associated extension.
Tones Heard Through Handset or Headset
When you operate the console, you hear tones through the handset or headset that can indicate progress or status of a call, or identify types of incoming calls. Table 5 describes the tones available on your console.
Table 5. Ringing and Tones Descriptions
Tone Name | Pitch | Frequency | Meaning | ||
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Ringback | Low | 15 times a | A transferred call comes back to the | ||
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Special | Low | Single | Calls are waiting to be answered. | ||
Ringback |
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Busy | Low | 60 times a | The called extension is busy. | ||
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Fast Busy | Low | 120 times a | A caller dialed an incorrect number | ||
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| minute | or called a phone that cannot be | |
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| called. | |
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Confirmation | n/a | Three short | The operation requested (activated or | ||
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| bursts | deactivated) is accepted. | |
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Coverage | n/a | One short | A call to one extension rings at a | ||
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| burst | different extension. | |
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Dial | Low | Continuous | A phone is ready to use. | ||
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| steady tone |
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Intercept | A caller dialed a number incorrectly | ||||
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| high and | or called a phone that cannot be | ||
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| low | called. | ||
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Reorder | Low | 120 times a | All trunks within a particular trunk | ||
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| minute | group are busy or that a requested | |
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| feature is not available. | |
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