Lucent Technologies Enterprise Communications Server Providing Emergency Notification to Operator

DEFINITY® Enterprise Communications Server Release 7	Issue 4
Console Operations 555-230-700	June 1999
4 Using the Features
Assisting Callers with Special Tools	48

3.The user records the crisis alert information.

4.The user pushes the NORMAL DISPLAY MODE button and the lamp turns off and the display clears.

Providing Emergency Notification to the

Operator

Your system manager dedicates an attendant consoles to service emergency calls. When system users dial an emergency number (for example, 911), the console is notified that an emergency call was made.

Example

Jeff Springer, Widgets, Inc. salesman, has just suffered from a heart attack. Bill O’Connor, who works nearby, dials 911. As soon as the call is made, the following information appears on Pat’s display:

a= TOM ROBERTS 3041 EMRGENCY

She also hears a siren-like tone.

Feature Name

Crisis Alert to Attendant Console

Procedures

If the attendant receives an emergency call, the following occurs:

1.The CRSS-ALERTbutton flashes and a continuous ring alerts the attendant console. The display shows the current crisis alert, overwriting any current display.

2.The attendant pushes the CRSS-ALERTbutton, turning off the ringing.

3.The attendant records the crisis alert information.

4.The attendant pushes the state.

5.The attendant pushes the display clears.

CRSS-ALERT

CRSS-ALERT

button, changing the lamp to a steady

button and the lamp turns off and the

Providing Emergency Access to the Operator

Your system manager can administer the switch to allow emergency access calls to the attendant console operator.