Lucent Technologies Enterprise Communications Server manual Crisis Alert Every User Responds

DEFINITY® Enterprise Communications Server Release 7	Issue 4
Console Operations 555-230-700	June 1999
4 Using the Features
Assisting Callers with Special Tools	47

Example

Edward Murrow, Widgets, Inc. salesman, just fell down a flight of stairs breaking his leg. Tom Bronaw, who was nearby, calls the emergency extension. As soon as the call is made, all digital telephones with an assigned CRSS-ALERTbutton are notified with a continuous ring. The following information appears on Pat’s display:

e= TOM ROBERTS 3041 EMRGENCY

Feature Name

Crisis Alert — Every User Responds

Procedures

If you work for a company that has more than one digital telephone and you receive an emergency call, the following occurs at all digital telephones and the attendant console:

1.The CRSS-ALERTbutton flashes and a continuous ring alerts the designated digital station. The display shows the current crisis alert, overwriting any current display.

2.Because each digital station must acknowledge each alert, each user pushes the CRSS-ALERTbutton, turning off the ringing and changing the lamp to a steady state.

3.The user records the crisis alert information.

4.The user pushes the NORMAL DISPLAY MODE button and the lamp turns off and the display clears.

Feature Name

Crisis Alert — Single User Responds

Procedures

If you work for a company that has more than one digital telephone and you receive an emergency call, the following occurs at all digital telephones and the attendant console:

1.The CRSS-ALERTbutton flashes and a continuous ring alerts the designated digital station. The display shows the current crisis alert, overwriting any current display.

2.Because each digital station receives the alert, one user pushes the CRSS-ALERTbutton, turning off the ringing and clearing the alert from all other stations.