Lucent Technologies Enterprise Communications Server manual Operating the Console

DEFINITY® Enterprise Communications Server Release 7		Issue 4
Console Operations 555-230-700		June 1999
3 Operating the Console		23
	Operating the Console	3

As a console operator, you spend the majority of your day placing calls, transferring calls, and putting callers on hold. You might also place a conference call or handle communications for an unexpected emergency. This section describes and provides step-by-step procedures for these operations. Before you read the rest of this section, check with your system manager to see if you work in a Centralized Attendant Service (CAS) environment. If you work in a CAS environment, be sure to read Chapter 5, ‘‘Centralized Attendant Service’’ .

This chapter refers to “principal” consoles. A principal console is the main console used at your company. If your company has only one console, it is considered to be the principal console. If your work environment utilizes more than one console, your system manager assigns one console as “principal.” Principal consoles can control features, such as night service, for all consoles in the system.

At the end of this chapter, you will be able to:

■Identify standard features available on your console

■Perform standard functions available on your console

For additional information on console operations, refer to DEFINITY ECS

Console Operations Quick Reference.