DEFINITY® Enterprise Communications Server Release 7 | Issue 4 |
Console Operations | June 1999 |
Glossary and Abbreviations |
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Glossary and Abbreviations
GL
A
AAR
See Automatic Alternate Routing (AAR).
Abbreviated Dialing (AD)
A feature that allows callers to place calls by dialing just one or two digits.
AAR
Automatic Alternate Routing
ACD
See Automatic Call Distribution (ACD).
access code
A
ACD
See Automatic Call Distribution (ACD). ACD also refers to a work state in which an agent is on an ACD call.
AD
See Abbreviated Dialing (AD).
administer
To access and change parameters associated with the services or features of a system.
administration terminal
A terminal that is used to administer and maintain a system. See also terminal.
appearance
A software process that is associated with an extension and whose purpose is to supervise a call. An extension can have multiple appearances. Also called call appearance, line appearance, and occurrence. See also call appearance.
ARS
See Automatic Route Selection (ARS).
attendant
A person at a console who provides personalized service for incoming callers and
attendant console
The workstation used by an attendant. The attendant console allows the attendant to originate a call, answer an incoming call, transfer a call to another extension or trunk, put a call on hold, and remove a call from hold. Attendants using the console can also manage and monitor some system operations. Also called console. See also attendant.
Automatic Alternate Routing (AAR)
A feature that routes calls to other than the
Automatic Call Distribution (ACD)
A feature that answers calls, and then, depending on administered instructions, delivers messages appropriate for the caller and routes the call to an agent when one becomes available.
