DEFINITY® Enterprise Communications Server Release 7 | Issue 4 |
Console Operations | June 1999 |
4 Using the Features |
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Answering Calls for Another Party | 37 |
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Example
Bob Sisterkey, quality assurance specialist at Widgets, Inc., had to leave the office in a hurry for a personal emergency. He is expecting an important phone call, so he calls Pat and asks her to forward his calls to another member of his team. Pat uses the call forwarding all calls procedures to forward his calls to his team member.
Feature Name
Call Forwarding All Calls
Procedures
To forward all calls for an extension:
1.Press the START button.
2.Dial the forwarding all calls access code.
3.Dial the extension of the phone to be forwarded.
4.Dial the
5.Select one of the following options:
■If you hear a confirmation tone (3 short bursts of tone) indicating that the procedure is successful, press the RELEASE button.
■If you hear an intercept tone (alternating
To deactivate call forwarding all calls for a particular extension:
1.Press the START button.
2.Dial the forwarding all calls access code.
3.Dial the extension you want to deactivate.
4.Press the RELEASE button.
Parking Calls
You can put an incoming call on hold at one extension, then retrieve it from any other phone in the system. Your console has up to 10 dedicated extensions for parking calls.
