Lucent Technologies Enterprise Communications Server manual Assigning Main Console Operators

DEFINITY® Enterprise Communications Server Release 7	Issue 4
Console Operations 555-230-700	June 1999
4 Using the Features
Using Features for Internal Use	57

3.Press the NEXT button to advance to the next name.

4.Select one of the following options:

■Press the MAKE CALL button to call the displayed number.

■If entered name is not in directory,

NO MATCH - TRY AGAIN appears.

5. Press another display mode button to exit Integrated Directory mode.

Assigning Main Console Operators

Your system manager designates a console operator from a multi-branch system to answer calls from more than one branch location. Console operators, located at each branch, can answer calls for their branch, but not another branch.

Example

Since Widgets, Inc. combined operations with Widgets International, system manager Kelly Ratliffe programs the console at Widgets International with the capability to answer calls at Widgets, Inc. too. Pat can still answer calls from Widgets, Inc., but cannot answer calls that go to Widgets International. On the other hand, Lee Miller, Widgets International operator, can answer calls for both sites.

Feature Name

Inter-PBX Attendant Calls

Procedures

Follow normal calling procedures.

Leaving Messages

Internal users can leave short, preprogrammed “call me” messages for other internal users. When the system stores a message, the Message Waiting lamp on the called party’s phone lights.

Example

At Widgets, Inc. Pat receives numerous calls for president Randy Foxworthy that require personal attention. When Randy is unavailable to take these calls, Pat uses leave word calling to notify Randy that he has a call that she must discuss with him.