Lucent Technologies Enterprise Communications Server manual Centralized Attendant Service

DEFINITY® Enterprise Communications Server Release 7		Issue 4
Console Operations 555-230-700		June 1999
5 Centralized Attendant Service
	Identifying Differences in a CAS Environment	65
	Centralized Attendant Service	5

Centralized Attendant Service (CAS) allows multi-switch systems at more than one location to consolidate console operators at one location. This location is “CAS main.” The other locations, typically without console operators, are CAS branches.

Identifying Differences

in a CAS Environment

Managing calls in the CAS environment is primarily the same as in standard environments. However, some differences occur, because CAS environments use a dedicated outside line to manage branch calls. This section identifies the differences between standard operations and CAS operations and describes how to use features in a CAS environment.

The following features do not function in a CAS environment:

■Attendant Auto-Manual Splitting

■Attendant Conference

The following features function differently in a CAS environment.

■Tones

■Display

■Transferring calls

■Night service