Lucent Technologies Enterprise Communications Server manual Backing Up the Console Operator

DEFINITY® Enterprise Communications Server Release 7	Issue 4
Console Operations 555-230-700	June 1999
4 Using the Features
Answering Calls for Another Party	35

Backing Up the Console Operator

Your system manager can program your overflow calls to ring to one or more designated phone.

Example

The marketing department just launched an infomercial about Widget, Inc.’s self-cleaning bathtubs. Consequently, the phones are “ringing off the hook”. Chris answers Pat’s overflow calls at his own phone.

Feature Name

Attendant Backup

Procedures

Your system manager programs this information into your console to occur automatically.

Routing Calls Through the Console Operator

Your system manager can designate up to 50 listed directory numbers to come directly to you.

Example

Widgets, Inc. president Randy Foxworthy wants Pat to screen all calls for him. Kelly Ratliffe, system manager, programs all of Randy’s calls to come directly to Pat. When a salesman calls, Pat takes a message. When Randy’s wife calls, Pat sends the call through to Randy.

Feature Name

Multiple Listed Directory Numbers

Procedures

Your system manager programs this information into your console to occur automatically.

Covering Calls from the Console

Your system manager designates unanswered calls to specified phones to ring through to you.