Lucent Technologies Enterprise Communications Server manual Placing a Series of Calls

DEFINITY® Enterprise Communications Server Release 7	Issue 4
Console Operations 555-230-700	June 1999
4 Using the Features
Assisting Callers with Special Tools	49

Example

Linda Mahoney, Widgets, Inc. spokesperson, has just suffered from a heart attack. Tom Roberts, who works nearby, calls the company’s emergency access to attendant feature access code (FAC). As soon as the call is made, the following information appears on Pat’s display:

a=<Name> Ext<ext> 00 in EMRG Q

She also hears a siren-like tone.

Feature Name

Emergency Access to Attendant

Procedures

If you work for a company that has more than one console and you receive an emergency call, the following occurs at all consoles:

1.A user takes the handset off-hook or dials the feature access code.

■If the user took the handset off-hook, the call automatically rings at the attendant console after a predetermined amount of time (usually 10 seconds after dial tone stops). The call rings at the console with a louder-than-normal volume. If the guest dialed the feature access code, the call rings immediately at the attendant console.

■The following displays:

a=<Name> Ext<ext> 00 in EMRG Q

2. Follow your local procedures for handling emergencies.

NOTE:

Even if the attendant console is in night service, the call still rings at the attendant console, but it can be answered at the backup telephone with Trunk Answer Any Station, or from a designated emergency redirection telephone.

Placing a Series of Calls

You can manage serial calls for parties who call you from outside lines, needing to speak to a series of system users without hanging up. With this feature, the caller returns to you when the first called party hangs up. You then can transfer the caller to the next party and continue the process until all calls are complete.